CHAPTER 5
VeriFone Service and Support
Returning a
Terminal or
Smart Battery
for Service
For Vx670 terminal problems, contact your local VeriFone representative or service provider.
For Vx670 product service and repair information:
•USA – VeriFone Service and Support Group,
•International – Contact your VeriFone representative
Before returning a Vx670 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx670 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only).
| NOTE | Customers outside the United States are advised to contact their local VeriFone | |
|
| representative for assistance regarding service, return, or replacement of | |
|
| terminals or batteries. | |
|
|
| |
To Return a Terminal | 1 Get the following information from the printed labels on the bottom of each | ||
for Service | Vx670 terminal, smart battery, or sled module to be returned: | ||
|
| • | Product ID, including the model and part number. For example, “Vx670” |
|
|
| and |
|
| • | Serial number (S/N |
|
| 2 Obtain the MRA number(s) by completing one of the following: | |
|
| a | Call VeriFone |
|
|
| follow the automated menu options. |
|
|
| • Select the MRA option from the automated message. The MRA |
|
|
| department is open Monday to Friday, 8 |
|
|
| • Give the MRA representative the information you gathered in Step 1. |
|
|
| If the list of serial numbers is long, you can fax the list, along with the |
|
|
| information gathered in Step 1, to the MRA department at |
|
|
| 4172 (U.S.). |
|
| b | Address a fax to “VeriFone MRA Dept.” with the model and part number(s) |
|
|
| • Include a telephone number where you can be reached and your fax |
|
|
| number. |
VX670 INSTALLATION GUIDE | 41 |
