CHAPTER 6

Troubleshooting Guidelines

 

 

 

The troubleshooting guidelines provided in the following section are included to

 

 

 

help you install and configure your Vx670 terminal successfully. Typical examples

 

 

 

of malfunction you may encounter while operating your Vx670 terminal and steps

 

 

 

you can take to resolve them are listed in this chapter.

 

 

 

If the problem persists even after performing the outlined guidelines or if the

 

 

 

problem is not described below, contact your local VeriFone representative for

 

 

 

assistance.

 

 

 

 

 

NOTE

The Vx670 terminal comes equipped with tamper-evident labels. The Vx670 unit

 

 

 

contains no user serviceable parts. Do not, under any circumstance, attempt to

 

 

 

disassemble the terminal. Perform only those adjustments or repairs specified in

 

 

 

this guide. For all other services, contact your local VeriFone service provider.

 

 

 

Service conducted by parties other than authorized VeriFone representatives may

 

 

 

void any warranty.

 

 

 

 

 

 

 

 

CAUTION

Use only a VeriFone-supplied power pack. Using an incorrectly rated power

 

 

 

 

supply may damage the terminal or cause it not to work as specified. Before

 

 

 

troubleshooting, ensure that the power supply being used to power the terminal

 

 

 

matches the requirements specified on the bottom of the terminal. (See Chapter

 

 

 

3, Specifications, for detailed power supply specifications.) Obtain the

 

 

 

appropriately rated power supply before continuing with troubleshooting.

 

 

 

 

Terminal Does

Ensure that the smart battery charge state is not below the critically low level.

Not Start

Recharge or replace the smart battery.

 

 

 

Ensure that you pressed the green ENTER/ON key for approximately 4

 

 

 

seconds, until the unit lights up.

Terminal Display

Recharge or replace the battery.

Does not Show

Connect the Vx670 terminal into a known-good power supply (if you have one)

Correct/Readable

to see if this clears the problem.

 

Info

 

If the problem persists, contact your local VeriFone representative for

 

 

 

 

 

 

assistance.

VX670 INSTALLATION GUIDE

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VeriFone Vx670 manual Terminal Does, Not Start, Does not Show, Info