Troubleshooting

Phenomena that may be easily mistaken for machine defects (continued)

Phenomenon

Cases not involving a machine defect

Reference

page

 

 

 

 

 

 

The signal cables are not correctly connected.

11

 

Correctly connect the audio cables.

 

 

 

The MUTE function is working.

 

 

Restore the sound pressing the MUTE or VOLUME button

18

 

on the remote control.

 

 

The volume is adjusted to an extremely low level.

 

 

Adjust the volume to a higher level using the menu function

18

 

or the remote control.

 

Sound does not

The AUDIO setting is not correct.

38

come out.

Correctly set the items in the AUDIO menu.

 

 

The audio on your HDMI equipment is not set to Linear PCM.

 

 

The HDMI input on this projector supports Linear PCM audio

12

 

only. Check the audio setting on your HDMI equipment.

 

 

The audio on the HDMI input is muted.

38

 

Change the audio setting in the AUDIO menu.

 

 

 

The digital audio in HDMI signal does not work well.

 

 

Use the analogue audio, connecting either an RCA audio

11

 

cable or stereo mini cable.

 

 

The lens cover is attached.

4, 17

 

Remove the lens cover.

 

 

 

The signal cables are not correctly connected.

11

 

Correctly connect the connection cables.

 

 

No pictures are

The brightness is adjusted to an extremely low level.

 

Adjust BRIGHTNESS to a higher level using the menu

26, 27

displayed.

function or the remote control.

 

 

The computer cannot detect the projector as a plug and play monitor.

 

 

Make sure that the computer can detect a plug and play

12

 

monitor using another plug and play monitor.

 

 

The BLANK screen is displayed.

23

 

Press the BLANK button on the remote control.

 

 

 

The HDMI cable is not correctly connected.

11

 

Correctly connect the HDMI cable.

 

 

No pictures

Your HDMI equipment is not compatible with the projector

 

This projector can be connected with another equipment

12

or disturbed

that has HDMI or DVI connector, but with some equipment

pictures are

 

the projector may not work properly.

 

displayed on

 

Your HDMI equipment and the projector are not harmonized.

 

HDMI input.

 

Turn off the both equipment, and turn on them again

 

 

The signal format on the HDMI is not supported.

12

 

Check the video setting on your HDMI equipment.

 

 

(Continued on next page)

113

PJ1173

ViewSonic

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ViewSonic VS12109, PJ1173 warranty Phenomena that may be easily mistaken for machine defects