Viking F21233A manual Troubleshooting, Service Information, Possible Cause and/or Remedy

Troubleshooting

	Problem	Possible Cause and/or Remedy
	Range will not function.	Range is not connected to electrical power:
		Have electrician check power circuit breaker,
		wiring, and fuses.
	Oven does not operate in	Door is not shut tight enough for automatic
	self-clean.	door latch to lock.
	Oven is not clean after self-	Temperature control knob not rotated all the
	clean cycle.	way past clean until it stops.
	Broil does not work.	Temperature control knob is rotated too far
		past broil position.
	Door will not open.	Oven is still in self-clean mode. If oven is
		hot, door latch will release when safe
		temperature is reached.
	Oven light will not work.	Light bulb is burned out.
		Range is not connected to power.
	Igniters will not work.	Circuit is tripped.
		Fuse is blown.
		Range is not connected to power.
	Igniters sparking but no flame	Gas supply valve is in “OFF” position.
	ignition.	Gas supply is interrupted.
	Igniters sparking	Power supply is not grounded.
	continuously after flame	Power supply polarity is reversed.
	ignition.	Igniters are wet or dirty.
	Burner ignites but flame is	Burner ports are clogged.
	large, distorted, or yellow.	Unit is being operated on wrong type of gas.
		Air shutters not properly adjusted.
	Strong odor and/or smoke	This is normal burn off of insulation and
Care	is noticed first few times	protective oils in oven. This will go away
	oven is used.	after using oven a few times.
Product
	Oven indicator light on;	Oven is operating properly. Unit will resume
	oven will not heat	heating function once it has cooled.

Service Information

If service is required, call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.

Have the following information readily available.

•Model number

•Serial number

•Date purchased

•Name of dealer from whom purchased

Clearly describe the problem that you are having. If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range, LLC at

1-888-845-4641, or write to:

VIKING RANGE, LLC

PREFERRED SERVICE

111 Front Street

Greenwood, Mississippi 38930 USA

Record the information indicated below. You will need it if service is ever required. The model and serial number for your range can be found by opening door and looking under the control panel. .

Model no. _____________________ Serial no. ________________________

Date of purchase _______________ Date installed ___________________

Dealer’s name __________________________________________________

Address ________________________________________________________

_______________________________________________________________

If service requires installation of parts, use only authorized parts to insure protection under the warranty.

Keep this manual for future reference.

Product Care

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