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Virgin Mobile 2200 manual Troubleshooting, Technical Support

Models: 2200

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Troubleshooting

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Troubleshooting

Overview

Common Problems and Solutions

Use the Master Reset Button

Technical Support

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Virgin Mobile 2200 Troubleshooting, Overview Common Problems and Solutions Use the Master Reset Button, Technical Support

Contents

Broadband2Go 3G Nationwide Wireless Internet No ContractOnly Pay For What You Need Connect Up to 5 Wi-Fi Enabled MiFiSoftware License Trademarks and Service MarksPatents and Licenses FCC ID PKRNVWMiFi2200 PN 90026187 R1 MASTERUsing Your MiFi 2200 Device ContentsMiFi Device Settings Product OverviewTechnical Information Product Overview Manage Wireless Network Activity - MiFi Device Settings FeaturesConnect to High-Speed Wireless Data Benefit from Wi-Fi Connectivity Additional features includeLithium Ion Battery Carry Pouch microUSB cable Quick Start Guide Package ContentsSystem Requirements Wireless interface 802.11b/gYour MiFi 2200 Intelligent Mobile Hotspot Device LED States Service Status LEDPower Button LED Caring for Your DevicePower Management Using the BatteryUsing Your MiFi Device for the First Time Connect in Wi-Fi Mode Using Your MiFi 2200 DeviceUsing Your MiFi Device for the First Time Inserting and Charging the BatteryTo power the device on Powering the MiFi 2200 Device On and OffTo power the device off Connect in Wi-Fi Mode ➋➋ ➌➌Connecting to the MiFi 2200 Device for the First Time ➎➎ Click Next ➐➐ Click Next ➒➒ Click Next IMPORTANT! Be sure to record the new administrative password MiFi Device Settings Basics Home Page Password Settings Wi-Fi Menu MiFi Device SettingsWWAN Menu Security Advanced MiFi Device Settings Basics Open MiFi Device SettingsThe Home Page The Menu BarSetup Wizard Button Home Page SectionsInternet Connection Connect / Disconnect ButtonThe IP address of and subnet mask for the Wi-Fi network Wi-FiThe Wi-Fi section tells you The profile currently in use To change Wi-Fi settings, use the Wi-Fi menu. See Wi-Fi Menu pagePassword Settings Create a New Administrative PasswordWi-Fi Menu Wi-Fi Profiles 802.11g+802.11b 802.11g 802.11bSetting Security Choosing a ProfileSetting Up a Temporary Hotspot MAC Filter Using MAC Filtering Finding the MAC AddressStatus Wi-Fi Network Wi-Fi Clients Wi-Fi LogWWAN Menu Diagnostics WWAN Connection WWAN Modem WWAN Event Log WWAN Status The Internet Connection section displays the following information Internet ConnectionThe WWAN Status page is divided into three sections Status of the connection Number of bytes received and transmittedThe Traffic Counters section displays the following Traffic CountersClick Reset Counter to set all counts back to zero Date and time connection was made Total duration of connectionDestination IP address of recipient Connection LogDate/Time Client IP Address IP address of sender Port computer port through which data was sentAdvanced Menu Advanced Settings Access Point 3G ModemRouter SystemBack up your MiFi Device setting file to your computer Config FileConfig File Download ➊➊ Click Download File➊➊ ➋➋ ➌➌ ➍➍ Config File UploadRestore your MiFi Device Settings file to MiFi Device Click Upload FilePort Filtering ➊➊ ➋➋ ➌➌ Port Filtering for Standard ApplicationsPort Filtering for Custom Applications Click Custom ApplicationsSingle port - enter the port number in both fields ➏➏ Click Hide ➐➐ Click ApplyPort Forwarding Power Management TCP/IP Manufacturer Model Serial number AP access point version System StatusRouter version Modem version System log if enabled Restarting or Resetting Your MiFi Device Overview Common Problems and Solutions Use the Master Reset Button TroubleshootingTechnical Support Overview The device has no power Common Problems and SolutionsNo service is available. - OR My MiFi Device powered off once I plugged it into the wall chargerMy network does not appear in the wireless network list I cannot connect to MiFi Device in Wi-Fi modeHow do I disconnect from the network? What is the default administrative/login password? How can I check the battery level of MiFi Device?Can I backup my configuration settings? I am having trouble connecting to my office VPNUse the Master Reset Button Technical Support Limited Warranty and Liability Product Specifications Regulatory Notices Safety HazardsTechnical Information CDMA Technology/Bands Product SpecificationsGeneral EnvironmentalCE Marking Regulatory NoticesFederal Communications Commission Notice FCC - United States RF Exposure Where explosive atmospheres may be present Safety HazardsAreas where prohibited by the law Near medical or life support equipmentGuidelines for Safe and Responsible Battery Use Proper Battery Use and DisposalSAR Levels Limited Warranty and Liability Glossary GlossaryGSM technologies GlossaryCDMA technologies DNS - Domain Name System. A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP/IP protocol IP Type - The type of service provided over a network PDA - Personal Digital Assistant. A handheld device used for organization, notes, address books, etc SSID - Service Set IDentifier. The name assigned to a Wi-Fi network WAN - Wide Area Network. A public network that extends beyond architectural, geographical, or political boundaries unlike a LAN, which is usually a private network located within a room, building, or other limited area