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Virgin Mobile 2200 manual Technical Support

Models: 2200

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Technical Support

Technical Support

For additional information and technical support for the MiFi 2200 Device, visit the Virgin Mobile USA website at:

http://www.virginmobileusa.com

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Virgin Mobile 2200 manual Technical Support

Contents

3G Nationwide Wireless Internet No Contract Only Pay For What You Need Connect Up to 5 Wi-Fi EnabledBroadband2Go MiFiTrademarks and Service Marks Patents and LicensesSoftware License FCC ID PKRNVWMiFi2200 PN 90026187 R1 MASTERContents MiFi Device SettingsUsing Your MiFi 2200 Device Product OverviewTechnical Information Product Overview Features Connect to High-Speed Wireless Data Benefit from Wi-Fi ConnectivityManage Wireless Network Activity - MiFi Device Settings Additional features includePackage Contents System RequirementsLithium Ion Battery Carry Pouch microUSB cable Quick Start Guide Wireless interface 802.11b/gYour MiFi 2200 Intelligent Mobile Hotspot Device Service Status LED Power Button LEDLED States Caring for Your DevicePower Management Using the BatteryUsing Your MiFi Device for the First Time Connect in Wi-Fi Mode Using Your MiFi 2200 DeviceUsing Your MiFi Device for the First Time Inserting and Charging the BatteryTo power the device on Powering the MiFi 2200 Device On and OffTo power the device off Connect in Wi-Fi Mode ➋➋ ➌➌Connecting to the MiFi 2200 Device for the First Time ➎➎ Click Next ➐➐ Click Next ➒➒ Click Next IMPORTANT! Be sure to record the new administrative password MiFi Device Settings Basics Home Page Password Settings Wi-Fi Menu MiFi Device SettingsWWAN Menu Security Advanced MiFi Device Settings Basics Open MiFi Device SettingsThe Home Page The Menu BarHome Page Sections Internet ConnectionSetup Wizard Button Connect / Disconnect ButtonWi-Fi The Wi-Fi section tells you The profile currently in useThe IP address of and subnet mask for the Wi-Fi network To change Wi-Fi settings, use the Wi-Fi menu. See Wi-Fi Menu pagePassword Settings Create a New Administrative PasswordWi-Fi Menu Wi-Fi Profiles 802.11g+802.11b 802.11g 802.11bSetting Security Choosing a ProfileSetting Up a Temporary Hotspot MAC Filter Using MAC Filtering Finding the MAC AddressStatus Wi-Fi Network Wi-Fi Clients Wi-Fi LogWWAN Menu Diagnostics WWAN Connection WWAN Modem WWAN Event Log WWAN Status Internet Connection The WWAN Status page is divided into three sectionsThe Internet Connection section displays the following information Status of the connection Number of bytes received and transmittedTraffic Counters Click Reset Counter to set all counts back to zeroThe Traffic Counters section displays the following Date and time connection was made Total duration of connectionConnection Log Date/Time Client IP Address IP address of senderDestination IP address of recipient Port computer port through which data was sentAdvanced Menu Advanced Settings Access Point 3G ModemRouter SystemConfig File Config File DownloadBack up your MiFi Device setting file to your computer ➊➊ Click Download FileConfig File Upload Restore your MiFi Device Settings file to MiFi Device➊➊ ➋➋ ➌➌ ➍➍ Click Upload FilePort Filtering Port Filtering for Standard Applications Port Filtering for Custom Applications➊➊ ➋➋ ➌➌ Click Custom ApplicationsSingle port - enter the port number in both fields ➏➏ Click Hide ➐➐ Click ApplyPort Forwarding Power Management TCP/IP Manufacturer Model Serial number AP access point version System StatusRouter version Modem version System log if enabled Restarting or Resetting Your MiFi Device Overview Common Problems and Solutions Use the Master Reset Button TroubleshootingTechnical Support Overview Common Problems and Solutions No service is available. - ORThe device has no power My MiFi Device powered off once I plugged it into the wall chargerMy network does not appear in the wireless network list I cannot connect to MiFi Device in Wi-Fi modeHow do I disconnect from the network? How can I check the battery level of MiFi Device? Can I backup my configuration settings?What is the default administrative/login password? I am having trouble connecting to my office VPNUse the Master Reset Button Technical Support Limited Warranty and Liability Product Specifications Regulatory Notices Safety HazardsTechnical Information Product Specifications GeneralCDMA Technology/Bands EnvironmentalCE Marking Regulatory NoticesFederal Communications Commission Notice FCC - United States RF Exposure Safety Hazards Areas where prohibited by the lawWhere explosive atmospheres may be present Near medical or life support equipmentGuidelines for Safe and Responsible Battery Use Proper Battery Use and DisposalSAR Levels Limited Warranty and Liability Glossary GlossaryGSM technologies GlossaryCDMA technologies DNS - Domain Name System. A system for converting host names and domain names into IP addresses on the Internet or on local networks that use the TCP/IP protocol IP Type - The type of service provided over a network PDA - Personal Digital Assistant. A handheld device used for organization, notes, address books, etc SSID - Service Set IDentifier. The name assigned to a Wi-Fi network WAN - Wide Area Network. A public network that extends beyond architectural, geographical, or political boundaries unlike a LAN, which is usually a private network located within a room, building, or other limited area