Visioneer 4000, VNS4000U Troubleshooting

INFORMATION MESSAGES 111

Troubleshooting

INFORMATION MESSAGES

INFORMATION MESSAGES DURING SCANNING AND COPYING

Message Action

ADF paper empty Press the OK button. Reload your documents into the auto document

feeder and try again.

ADF cover open Close the ADF door and press the OK button.

Flatbed cover open Close the scanner lid. Remove any paper from the ADF and press the OK

button.

Flatbed Light Check Power cycle the scanner.

If the code still appears, contact your nearest dealer.

Calibration Error Power cycle the scanner.

If the code still appears, contact your nearest dealer.

Error_Flatbed Home

Posit ion

Power cycle the scanner.

If the code still appears, contact your nearest dealer.

Error_Pick Up Roller ■If this occurs while previewing, split your multi-page document into

smaller batches and try again.

■If this occurs while scanning, the pick up roller may not work properly.

Contact your nearest dealer for a replacement.

Home sensor erro r Power cycle the scanner.

If the code still appears, contact your nearest dealer.

Lamp error Power cycle the scanner.

If the code still appears, contact your nearest dealer.

Contents

Main Page COPYRIGHT INFORMATION TABLE OF CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing Your Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Configuring the Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Page Introduction WHATS IN THE BOX F Page Shortcuts: THE VISIONEER NETSCAN 4000 Page CONTROL PANEL Page BEFORE YOU BEGIN Page Page I NTERNET COMMUNICATION F S CAN TO E-M S CAN TO F Installing Your Machine MINIMUM CONFIGURATION REQUIREMENTS To send e-mails from the scanner: To file document(s) via intranet UNLOCKING THE SCAN UNIT CONNECTING THE CABLES CONNECTING THE POWER CABLES CONNECTING THE ETHERNET CABLES CONNECTING THE TELEPHONE LINE CONNECTING THE PRINTER CABLE TURN ON THE POWER Configuring the Scanner SPECIFYING THE SCANNERS NETWORK SETTINGS Page Page SPECIFYING ADMINISTRATOR SETTINGS USING THE SCANNERS WEB P SPECIFYING ADMINISTRATOR SETTINGS USING THE NETWORK M Page Page SUMMARY OF THE MENU OPTIONS Page Page Page Page Page Duplex Availability of Orientation Page Page Page Page The following table gives you an idea of file size v.s. file format File Format TIFF PDF JPEG Folder Template: Page Page The following table gives you an idea of file size v.s. file format File Format TIFF PDF JPEG Fax Defaul t : Used to specify the fax default settings. Page Page Page Phone Book : Management : Page CREATING A FOLDER TEMPLATE FTPSETTING THE SERVER TO STORE YOUR IMAGE HTTPSETTING THE SERVER TO STORE YOUR IMAGE Page Page Page The settings for IIS privilege is as below: Page HTTPSSETTING THE SERVER TO STORE YOUR IMAGE To check if SSL port and directory security have been selected: Page Page CIFSSETTING THE SERVER TO STORE YOUR IMAGE Page CREATING A FOLDER TEMPLATE USING THE SCANNERS EMBEDDED WEB P To s pe cif y t he Fi li ng Temp la te by th e s ca nne rs we b p ag e: Page Page EDITING A FOLDER USING THE SCANNERS WEB PAGE To add a new folder, Page Page Page Page To modify a current folder, Page Page SETTING REQUIRED FAX SETTINGS SETTING YOUR FAX HEADER Note: Alternatively, you can set your location via the touch panel. To set the fax header: Page Operation LOADING PAPER NOTICE ON USING THE ADF PLACING DOCUMENT(S) IN THE ADF Page USING THE PAPER STOPPER PLACING DOCUMENT(S) ON THE GLASS MAKING COPIES Using the Default Settings USING SPECIAL SETTINGS SETTINGS DESCRIPTION Basic Copy : Image Edit : Page Duplex Availability of Orientation Page Page SENDING YOUR DOCUMENT TO E-MAIL Using the Default Setting Page SETTINGS DESCRIPTIONS Page Page Page USING THE SOFT KEYBOARD To use the soft keyboard: U SING THE A DDRESS B To select e-mail addresses: To select a group address: To search an e-mail address or a group: SENDING YOUR DOCUMENT TO FILING SERVERS Using the Default Settings Page SETTINGS DESCRIPTION Page ADDING A NEW FOLDER Page Server Information : Server Options : Scan Options : FAXING YOUR SCANNED DOCUMENT Using the default settings Page Page S ETTING D Basic : CANCELING A FAX JOB To cancel a fax during scanning, Basic : More Settings : To cancel a fax during waiting: U SING THE P HONE B To select a fax phone number or a fax group: Page Troubleshooting INFORMATION MESSAGES INFORMATION MESSAGES DURING SCANNING AND COPYING INFORMATION MESSAGES DURING NETWORKING Page Page Page Page Page Page Page Maintenance CLEARING A PAPER JAM Page CLEANING THE SCANNER CLEANING THE AUTOMATIC DOCUMENT FEEDER To clean the ADF: CLEANING THE SCANNER GLASS CLEANING THE LCD-DISPLAY REPLACING THE ADF PAD ASSEMBLY To r emo ve th e A DF pad as se mb ly : To replace the ADF pad assembly: Page REPLACING THE ROLLER ASSEMBLY To replace the roller assembly: Page Appendix DEFINING THE SHORTCUT BUTTONS To define a shortcut: Page Page Page USING THE SHORTCUT BUTTONS Page MANAGING THE ADDRESS BOOK ADDING AN E-MAIL ADDRESS To add an e-mail address: Page Page MODIFYING AN E-MAIL ADDRESS To modify an e-mail address: Page Page DELETING AN E-MAIL ADDRESS To delete an e-mail address: Page ADDING A NEW GROUP To add a new group: Page Page Page MODIFYING A GROUP To modify a group: Page D ELETING G To delete a group: MANAGING FAX PHONE BOOK ADDING A NEW FAX NUMBER To add a new fax number: D ELETING OR M ODIFYING P HONE N ADDING A NEW FAX GROUP To add a new group: MODIFYING A PHONE GROUP To modify a phone group: DELETING A PHONE GROUP To delete a phone group: ACCOUNT MANAGEMENT SETTING UP ACCOUNT MANAGEMENT USING THE SCANNERS WEB PAGE Basic Settings : Page COPY ACCOUNT: EDIT: DELETE: Specifications General Specifications : Page Copy Specifications : Network Specifications: E-mail Specifications : Fax Specifications: Filing Specifications : Page Page INDEX A B C D F G H I L N O P Q R T U