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B. Frequently asked questions
Q What if I forget my password?
A After the administrator's password is assigned, every access to Network Camera
needs authen ticatio n. If you are one o f the ma naged us ers, you have to a sk the
admin istrator for the pa ssword . If you a re the admi nistra tor, there is n o way to re cover
the root password except for restoring factory default. Refer to Appendix A for the
procedures.
Q Wh y can I not wa tch vid eo fr om Netw ork C am era a fter i t is auth entica ted?
A There are many possible scenarios r e garding this problem,
1. If you have just installed Network Camera and are unable to watch the video, check
if the he artbea t LED is blink ing or the lens c ap is re moved. I f the hea rtbeat LED is dim ,
perform the s o ftware installation a g a in.
2. If Network Camera is well installed and you are accessing Network Camera for the
first tim e usi ng Inte rnet Exp lorer, adjust th e sec urity le vel of I nternet E xplorer to allo w
installation of plug-ins.
3. If the problem still exists after adjusting, and the message over the image window
is showing "connecting", the network traffic may be too crowded.
Q What is the plug-in for?
A The plug-in provided by Net wor k Camera i s us ed t o di spla y mot ion pictur es and au di o
in Internet Explorer. If your system does not allow installation of any plug-in software,
the security level of the web browser may ne ed to be lowered. It is rec ommende d th at
you consult your network supervisors in your office regarding adjustment of the
security lev e l. Software ins ta lla tion may be r e gulated in some offices.
Q Why is the timestamp different from the system time of my PC or notebook ?
A The ti mestam p is ba sed on the sys te m time of Netwo rk Camera. I t is maintai ne d by
a real-time clock inside and can be automatically synchronized with the time server if
Networ k Camera is connected to the Inter net and the fu nction is en a bled. D ifference s
of several hours may result from the time zone setting.