Question 4:
My camera turns on then immediately shuts off.
Answer:
Please make sure you are using new batteries. If there is no bad contact due to dirt on the contact spring/plate or deformation of the contact spring or plate, the power should be able to turn on. If the problem persists after normal battery installation, then you might have a defective unit. Please contact customer service as outlined in the Troubleshooting section of this manual.
Question 5:
Why are my pictures sometimes grainy and fuzzy? Is there anything I can do to improve the picture quality?
Answer:
In a poorly lit environment, the frame rate (shutter speed) drops to allow for a longer exposure time. The downside of this is that any movement in the frame, or of the hand holding the camera, can result in greater blur. Furthermore, the camera sensor will soften the edges in low light to counteract the darkness by reducing the image noise. This too can sometimes result in a blurred picture. Try to improve the lighting to get better results.
The sensitivity of the photo sensor in low lighting conditions and the vulnerability of the image to shaking hands have been improved in the most recent models of the Kidizoom® Camera Connect.
Question 6:
Can you delete a group of pictures at one time, or do they have to be deleted one at a time on the camera?
Answer:
If you connect the Kidizoom® Camera Connect to your computer and access it as an external drive (labeled VTech 1407), you can select multiple pictures to delete at any one time.
Question 7:
If you accidentally delete the pictures by reformatting, is there any way to get them back?
Answer:
If you delete the pictures by formatting the internal storage memory, there’s no way to retrieve them. There is third party software that can help recover “deleted” data from storage, but we do not recommend using this.
Kidizoom® Camera Connect Frequently Asked Questions
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