www.vtechphones.com
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Troubleshooting
Problem Suggestion
There is noise
or interference
during a telephone
conversation.
My calls cut in and out
when I am using the
cordless handset.
The handset may be out of range. Move it closer to the tel ephone base.
Appliances or other cordless telephones plu gged into the same circuit as the telephone base
can cause interference. Try moving the applia nce or telephone base to another outlet .
Other electronic products can cause interference to your cordless telephone. Try installing your
telephone as far away as possible from the following electronic devices: wireless routers, radios,
radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monito rs,
televisions, VCRs, personal computers, k itchen appliances, and other cor dless telephones.
If your telepho ne is p lugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different lo cation. If this d oesn’t solve the problem, re-locate
your telephone or modem farther apar t from each other, or use a different surge protec tor.
The layout of your home or ofce might be limiting the operating range. Try moving the telephone
base to another location, preferably a high er location for better reception.
Disconnect the telephone base from the telephone jack and plug in a corded telephone. If
calls are still not clear, the problem is probably in the wiring or local service. Cont act the local
telephone company (charges may apply).
If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact the lo cal telephone company (charges may appl y).
If you subscribe to high-speed Internet service (Digital Subscriber Line - DSL) through your
telephone lines, you must insta ll a DSL lter between the telephone base and the tel ephone
wall jack. The lter will prevent nois e and ca ller ID pro blems caused by DSL interference.
Please contact your DSL service provi der for more information about DSL lter s.
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