VTech cs5121 important safety instructions Troubleshooting, Problem Suggestion

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem	Suggestion
My telephone does not	•	Make sure the battery is installed and charged correctly (page 3). For optimum daily
work at all.		performance, return the handset to the telephone base after use.
	•	Make sure the power adapter is securely plugged into an outlet not controlled by a wall
		switch.
	• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
	•	Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
		Allow up to one minute for the handset and telephone base to synchronize.
	• Charge the battery in the handset for at least 16 hours.
	• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
		a new battery.
	• Disconnect the telephone base from the jack and plug in a working telephone. If this telephone
		does not work, the problem is probably in the wiring or the local service. Call the local telephone
		company.
LOW BATTERY is	•	Place the handset in the telephone base or charger for recharging.
displayed on screen.	•	Remove and re-install the battery and use it normally until fully depleted, then recharge the
		handset on the telephone base for 16 hours.
	• If the above measures do not correct the problem, the battery may need to be replaced.

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Appendix