Troubleshooting

Problem

Suggestion

 

 

 

 

 

The announcement

• When recording the announcement, make sure you speak in a normal tone of voice about nine

 

message is not clear.

inches from the telephone base.

 

 

 

• Make sure there is no background noise (television, music, traffic, etc.) when recording.

 

 

 

 

 

 

The answering system

• Make sure the answering system is on.

 

 

does not record

• Make sure the memory of the answering system is not full.

 

 

messages.

 

 

 

 

 

 

The messages on the

• If a caller leaves a very long message, part of it may be lost when the system disconnects the

 

answering system are

call after four minutes.

 

 

incomplete.

• If the caller pauses for more than five consecutive seconds, the system stops recording and

 

 

disconnects the call.

 

 

 

• If the memory on the system becomes full during a message, the system stops recording and

 

 

disconnects the call.

 

 

 

• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

 

 

 

 

 

 

The answering system

• Make sure your remote access code is correct (page 42).

 

 

does not respond to

• Make sure you are calling from a touch-tone telephone. When dialing a number, there should

 

remote commands.

be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the

 

 

answering system.

 

 

 

• The answering system may not detect the remote access code when the announcement is

 

 

playing. Wait until the announcement is over before entering the code.

 

 

 

• There may be interference on the telephone line you are using. Press the keypad keys firmly

 

 

when dialing.

 

 

 

 

 

 

 

www.vtechphones.com

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Appendix

Page 58
Image 58
VTech cs5121 important safety instructions Troubleshooting