Troubleshooting

If you have difficulty operating your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511. In Canada, go to www. vtechcanada.com or call 1 (800) 267-7377.

Problem

Suggestion

 

 

My telephone does not

• Make sure the battery is installed and charged correctly (pages 4 and 5). For optimum daily

work at all.

performance, return the cordless handset to the telephone base or charger after use.

 

• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

 

• Make sure the telephone line cord is plugged firmly into the telephone base and the modular

 

wall jack.

 

• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow

 

up to one minute for the cordless handset and telephone base to synchronize.

 

• Charge the battery in the cordless handset for at least 16 hours.

 

• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase

 

a new battery.

 

 

www.vtechphones.com

39

Appendix

Page 42
Image 42
VTech DS3111-3, DS3111-2, DS3111-4, TM3111-2 important safety instructions Troubleshooting, Problem Suggestion