VTech TM3111-2, DS3111-2, DS3111-4, DS3111-3 Service company charges may apply

Troubleshooting

Problem	Suggestion
There is noise	•	The handset may be out of range. Move it closer to the telephone base.
or interference	•	Appliances or other cordless telephones plugged into the same circuit as the telephone base
during a telephone		can cause interference. Try moving the appliance or telephone base to another outlet.
conversation.	•	Other electronic products can cause interference to your cordless telephone. Try installing
-OR-
		your telephone as far away as possible from the following electronic devices: wireless routers,
My calls fade out		radios, radio towers, pager towers, cellular telephones, digital telephones, intercoms, room
when I am using the		monitors, televisions, VCRs, personal computers, kitchen appliances, wireless routers, and
cordless handset.		other cordless telephones.
	•	If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
		modem/surge protector) into a different location. If this solves the problem, re-locate your
		telephone or modem farther apart from each other, or use a different surge protector.
	• The layout of your home or office might be limiting the operating range. Try moving the telephone
		base to another location, preferably a higher location for better reception.
	• Disconnect the telephone base from the modular jack and plug in a corded telephone. If calls
		are still not clear, the problem is probably in the wiring or local service. Contact your local
		service company (charges may apply).
	• If the other telephones in your home are having the same problem, the problem is in the wiring
		or local service. Contact the local telephone company (charges may apply).
	• Do you subscribe DSL Internet service? If yes, you must install a DSL filter to the telephone line
		between the telephone base and the telephone line jack. Contact your DSL service provider
		for filters and installation instructions.

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