Troubleshooting

Problem

Suggestion

 

 

 

There is no dial tone.

First, try all the above suggestions.

 

• Move the cordless handset closer to the telephone base. It might be out of range.

 

• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

 

Disconnect the telephone base from the telephone jack and connect a different telephone.

 

 

If there is no dial tone on the telephone either, the problem is in your wiring or local service.

 

 

Contact your local telephone company.

 

 

 

The telephone does not

Make sure the ringer is on. (See page 12 for handset and page 28 for telephone base).

ring when there is an

Make sure the telephone line cord and power adapter are plugged in properly (see page 4).

incoming call.

• The cordless handset may be too far from the telephone base. Move it closer to the telephone

 

 

 

base.

 

There may be too many extension phones on the telephone line to allow all of them to ring

 

 

simultaneously. Try unplugging some of them.

 

• If the other telephones in your home are having the same problem, the problem is in the wiring

 

 

or local service. Contact the local telephone company (charges may apply).

 

• Other electronic products can cause interference to your cordless telephone. Try installing your

 

 

telephone as far away as possible from the following electronic devices: wireless routers, radios,

 

 

radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,

 

 

televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

 

 

 

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VTech I6768, I6787, i6777 important safety instructions Telephone does not