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TROUBLESHOOTING TABLES

If you encounter problems with your Intuos Pro tools or tablet, see the following tables. Your problem may be described here, and you can try the solution offered.

For additional information, visit the Support page of the Wacom web site at http://wacom.com.

General problems

Pen problems

Touch problems

Wireless connection problems

Windows-specific problems

Mac-specific problems

GENERAL PROBLEMS

The computer does not have

Check if there is an available USB port on a USB hub. If not available

an available USB port.

you will need to add a USB hub or USB card.

 

 

A tablet status LED does not

Verify that the tablet USB cable is properly connected to the tablet and

illuminate.

to an active USB port.

 

If connecting to a USB hub device, make sure the hub is connected to

 

an active USB port and that the hub is active.

 

Try also connecting to another USB port or using another USB cable.

 

If using Intuos Pro in wireless mode, see also Wireless connection

 

problems.

 

 

The computer does not go to

When you are not using your Intuos Pro tool(s), remove them from the

sleep.

tablet surface or the tablet will continue to send data, keeping the

 

computer awake.

 

Note: Because some metallic or other conducting objects can also

 

cause the tablet to send data, it is best to keep the tablet

 

surface clear of all objects when not in use.

 

 

The screen cursor is very

On rare occasions the tablet may receive interfering radio frequencies

erratic or “jumps” around

from a computer monitor or nearby AM radio station. If you notice

when using the tablet.

interference from a monitor, try moving the tablet at least six (6) inches

 

away from the monitor, or change the monitor refresh rate or monitor

 

resolution.

 

 

The tablet is set to

Reinstall the tablet driver software and change the default orientation of

EXPRESSKEYS RIGHT (or

the tablet. See Installing the driver.

EXPRESSKEYS LEFT), but at the

 

log on screen the tablet seems

 

to work upside down.

 

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