Contents

Index

 

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You have to press hard with

Open the Wacom Tablet control panel and go to the PEN tab. Move the

the pen when clicking,

TIP FEEL slider toward SOFT, or select CUSTOMIZE... and decrease the

drawing, or writing.

SENSITIVITY and CLICK THRESHOLD settings.

 

 

The pen tip does not function.

Be sure you are using only a compatible Wacom pen, such as the pen

 

that shipped with your product, or a Wacom accessory tool specified

 

for use with Intuos Pro. Other pens may not function properly on the

 

tablet.

 

Check the control panel PEN tab and verify that a CLICK function is

 

assigned to the tip.

 

A tablet status LED should brighten when the tip is pressed. If not, you

 

may have defective hardware. See Testing the tablet controls and tools.

 

 

Changing the settings of the

Make sure you are changing the settings for the tool and application

pen or other tool has no effect.

that you are using. See Application-specific settings and Working with

 

multiple tools.

 

 

The pen side switch does not

Be sure you are using only a compatible Wacom pen, such as the pen

work.

that shipped with Intuos Pro or a Wacom accessory tool specified for

 

use with Intuos Pro. Other pens may not function properly on the tablet.

 

Be sure to press the side switch when the pen tip is within 10 mm (0.4

 

inch) of the tablet active area. Do this without pressing down on the

 

pen tip.

 

In the Wacom Tablet control panel, verify that the side switch is set to

 

the function you are expecting to occur for the application and tool you

 

are using.

 

Check also the SIDE SWITCH MODE. If CLICK & TAP is selected, you will

 

need to first press the side switch while touching the pen tip to the

 

tablet surface in order to perform a click function. See Advanced

 

options.

 

A tablet status LED should brighten when you press the side switch.

 

If not, you may have defective hardware. See Testing your tablet.

 

 

The screen cursor “jumps”

Do not place an Intuos Pro tool on the tablet when it is not in use, or

back.

when you are using another pointing device. Leaving your tool on the

 

tablet may interfere with screen cursor positioning when using other

 

input devices.

You cannot move the cursor where you want to on the screen, or the line you are drawing does not line up with the location of the pointer in paint applications.

Open the Wacom Tablet control panel and go to the MAPPING tab. Verify that PEN MODE is selected and that the SCREEN AREA is set to FULL for the selected tool and application. If this does not help, click on the DEFAULT button to reestablish tablet to screen mapping. If you are still having difficulty, remove the tablet preferences (see Windows- specific problems or Mac-specific problems).

Confirm whether the pen does (or does not) function. See Testing the tablet controls and tools.

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