a Requesting
Assistance or
Service in the
U.S.A.
Before calling for assistance or service, please check “Troubleshooting” on pages
1. If you need assistancet . . .
Call the Consumer Assistance Center telephone number. Dial
and talk with one of our trained consultants. The con- sultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.
If you prefer, write to:
Consumer Assistance Center c/o Correspondence Dept.
2000 North
Benton Harbor, Ml
Please include a daytime phone number in your correspondence.
2. If you need servicet . ..
We have a nationwide network of authorized service companies. Our service technicians are trained to fulfill the product warranty and provide
or look in your telephone directory Yellow Pages.
3. If you need replacement pattst . ..
To locate replacement parts in your area, refer to Step 2 or call the Consumer Assistance Center number in Step 1.
4.If you are not satisfied with how the problem was solved+. ..
lContact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voices consumer views at the highest levels of the major appliance industry.
lContact MACAP only when the Consumer Assistance Center and authorized service company have failed to resolve your problem. Please write to:
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
lMACAP will in turn inform us of your action.
t When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and serial numbers, and the purchase date, (See page 3.) This information will help us respond properly to your request.
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