TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■Has a household fuse blown, or has a circuit breaker tripped?
Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
■Is the appliance wired properly?
See Installation Instructions provided with your microwave oven.
Oven will not operate
■Is the door completely closed? Firmly close door.
■Is a spacer (on some models) attached to the inside of the door?
Remove spacer, then firmly close door.
■Is the electronic oven control set correctly? See “Oven Control” section.
■Is the Child Lock set? See “Child Lock” section.
■Is the Learning Mode activated? See “Learning Mode” section.
■Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, call for service. See “Assistance or Service” section.
Oven door looks wavy
■This is normal and will not affect performance.
Turntable will not operate
■Has tape been removed from turntable hub? Remove tape. See “Turntable” section.
■Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely on the turntable support.
■Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support and rollers. Replace turntable support. Replace turntable. Place 1 cup (250 mL) of water on turntable, then restart oven. If it still is not working, call for service. See “Assistance or Service” section. Do not operate the oven without turntable and turntable support working properly.
Turntable rotates both directions
■This is normal and depends on motor rotation at the beginning of the cycle.
Display shows time countdown, but is not operating
■Is the Timer in use? See “Timer” section.
■Is the Learning Mode in use? See “Learning Mode” section.
Steam is coming from the vent screen
■Some steam is normal.
Fan running after cooking is finished
■This is normal for convection and grill use. The fan may run for up to 10 minutes after the cycle ends to cool the oven.
Fan running slower than usual
■Has the oven been stored in a cold area?
The fan will run slower until the oven warms up to normal room temperature.
Fan running during cooktop usage
■This is normal. The oven’s cooling fan, which is separate from the vent fan, automatically comes on during oven operation to cool the oven. It may also automatically come on and cycle on and off to cool the oven’s controls while the cooktop below is being used.
Cooking times seem too long
■Is the cooking power set properly? See “Cooking Power” section.
■Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■Is the incoming voltage less than specified in “Microwave Oven Safety?”
Have a qualified electrician check the electrical system in the home.
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