TROUBLESHOOTING

Most cooking problems often are caused by little things you can find and fix without tools of any kind. Check the lists below and on the next page before calling for assistance or service. If you still need help, see “Requesting Assistance or Service” on page 36.

RANGE DOES NOT WORK

 

PROBLEM

CAUSE

 

 

 

 

 

Nothing works

The range is not plugged into a properly grounded outlet (120v polarized).

 

 

The range is not properly connected to the gas supply. Contact an authorized

 

 

service technician to reconnect the range to the gas supply. (See the

 

 

Installation Instructions.)

 

 

You have blown a household fuse or tripped a circuit breaker.

 

 

 

 

OVEN/BROILER BURNER

PROBLEM

CAUSE

 

 

 

 

 

The oven does not work

You have not set the electronic control correctly. Refer to setting the

 

 

 

electronic oven control section. (See pages 10-22.)

 

 

 

The main or regulator gas shutoff valve is in the off position. (See the

 

 

 

Installation Instructions.)

 

The burner fails to light

The ignitor is broken. Contact an authorized service technician to replace it.

 

 

 

You have blown a household fuse or tripped a circuit breaker.

 

The burner flames lift away from the ports, are yellow, or are noisy

The air/gas mixture is incorrect. Contact an authorized service technician to check the air/gas mixture or see the Installation Instructions.

SURFACE BURNERS

 

PROBLEM

CAUSE

 

 

 

 

 

The burner fails to light

The control knob is not set correctly. Push in the control knobs before turning

 

 

them. Make sure the control knob is turned to the Light position. (See page 6.)

 

 

You have blown a household fuse or tripped a circuit breaker.

 

 

The burner ports may be clogged. Clean them with a straight pin. (See page 31.)

 

 

 

 

 

The burner flames are

The burner ports may be clogged. Clean them with a straight pin. (See page 31.)

 

uneven

The burner caps may not be positioned properly. (See page 31.)

 

 

 

 

The burner flames lift off

The burner needs cleaning. (See pages 30 and 31.)

 

the ports, are yellow, or

The air/gas mixture is incorrect. Contact an authorized service technician to

 

are noisy when turned off

 

check the air/gas mixture or see the Installation Instructions.

 

 

 

 

 

 

 

The burner makes a

The burner is wet from washing. Let it dry.

 

 

popping noise when on

 

 

 

 

 

 

34

Page 34
Image 34
Whirlpool SF377PEG warranty Troubleshooting, Range does not Work, OVEN/BROILER Burner, Surface Burners, Problem Cause