Troubleshooting Guide
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Tools Needed For Most Repairs: 5/16 Hex Driver, Phillips Screwdriver,
PROBLEM |
| CAUSE |
| SOLUTION |
No Soft Water | 1. | No salt in the storage tank. | a. | Refill with salt. |
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| b. Use Recharge feature. | |
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No Soft Water Timer | 1. | Transformer unplugged at wall outlet, or power cable | a. Check for loss of power and correct. Reset electronic controls | |
Display Blank |
| disconnected from back of electronic board, transformer |
| and use the Recharge feature. |
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| defective. |
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| 2. | Fuse blown, circuit breaker popped, or circuit switched off. | a. Replace fuse, reset circuit breaker, or switch circuit on use the | |
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| (See page 24 “Power Outage Memory”). |
| Recharge feature. |
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| 3. | Electronic control board defective. | a. Replace Electronic Control Board (PWA). * | |
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No Soft Water Salt Level | 1. | Salt in storage tank bridged. | a. Refer to “Breaking a Salt Bridge” section to break. | |
Not Dropping | 2. | Manual bypass valve(s) in bypass position. | a. Move stem in single valve bypass to service. | |
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No Soft Water, Salt | 1. | Dirty, plugged or damaged nozzle & venturi. | a. Take apart, clean and inspect nozzle and venturi, see | |
Storage Tank Full Of |
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| “Cleaning the Nozzle and Venturi” section. |
Water | 2. | Valve drain hose plugged. | a. Hose must not have any kinks, sharp bends or any water flow | |
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| blockage, see “Valve Drain Requirements” section. |
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| 3. | Low or high system water pressure (low pressure may disrupt | a. If pressure is low, increase well pump output to a minimum 20 | |
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| brine draw during recharge, high pressures may cause inner |
| psi. Add a pressure reducing valve in the supply pipe to the |
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| valve parts failure). |
| softener, if daytime pressure is over 100 psi. Contact a licensed |
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| plumber. |
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| 4. | Brine valve float dirty or defective. | a. Clean or replace Brine Valve Float assembly. * | |
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| 5. | Leak between valve and resin tank assembly. | a. Replace | |
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| softener components. |
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Water Hard Sometimes | 1. | Time setting wrong. | a. Check and change time setting. | |
| 2. | Incorrect water hardness setting. | a. Refer to “Set Water Hardness Number” section to set correctly. | |
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| 3. | Incorrect model code programmed. | a. Refer to “Program The Water Softener” section to set correctly. | |
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| 4. | Hot water being used when softener is regenerating. | a. Avoid using hot water while the softener is regenerating as the | |
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| water heater will fill with hard water. |
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| 5. | Possible increase in water hardness. | a. Test the raw water for hardness and iron and program the | |
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| water softener accordingly, see “Set Water Hardness Number” |
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| section to set. |
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| 6. | Leaking faucet or toilet valve. Excessive water usage. | a. A small leak will waste hundreds of gallons of water in a few | |
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| days. Fix all leaks and always fully close faucets. |
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Iron In Water | 1. | Clear water iron in water supply. | a. Test the raw water for hardness and iron and program the | |
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| water softener accordingly see “Set Water Hardness Number” |
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| section to set. |
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| 2. | Iron in soft water. | a. Clean resin bed with Resin Bed Cleaner. Follow instructions on | |
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| package. |
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| 3. | Bacterial or organic bound iron. | a. Cannot be treated by water softener. | |
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Motor Stalled Or Clicking | 1. | Motor defective or inner valve defect causing high torque on | a. | Replace rotor/seal kit.* |
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| motor. | b. Replace motor & switch. See water softener components. | |
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Error Code E1, E3, or E4 | 1. | Wiring Harness or Connection to Position Switch. | a. Replace wiring harness or connection to position switch. See | |
appears |
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| water softener components. |
| 2. | Switch. | a. Replace switch. See water softener components. | |
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| 3. | Valve Defect Causing High Torque. | a. | Replace rotor/seal kit.* |
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| 4. | Motor Inoperative. | a. | Replace motor. * |
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Error Code E5 appears | 1. | Electronic Control. | a. | Replace Electronic Control Board (PWA). * |
Assistance from customer service may be needed with the following problems and solutions.
PROBLEM |
| CAUSE |
| SOLUTION |
Water Running To The | 1. | Inner valve defect causing leak. | a. | Replace seals and rotor. |
Drain (While Unit Is In The |
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Soft Water Cycle) |
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Resin In Household | 1. | Crack in distributor or riser tube. | a. | Replace distributor or riser tube. |
Plumbing, Resin Tank |
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Leaking |
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Salt Storage Tank Leaking | 1. | Crack in brine tank. | a. | Replace salt storage tank. |
* Instructions included.
Procedure for removing error code from faceplate:
1.Unplug transformer from outlet.
2.Correct defect.
3.Plug in transformer.
4.Wait for 6 minutes. The error code will return if the defect was not corrected.
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