13 Problem Solving

Cause

Confirmation Method

Action

 

 

 

 

 

 

A network error occurs on the

Use the PING command to

Check the error.

network between the client

check the communication

 

and the machine.

status.

 

 

 

 

The printer entry setting is

Check the printer entry

Define the correct printer

not correctly defined on the

setting on the client. Check

entry setting.

client.

the /etc/printcap file of the

 

 

client or use the lpstat

 

 

command to troubleshoot.

 

 

 

 

The system is in offline.

Check if the online lamp is

Exit the pause or the

 

off.

machine setting mode, and

 

 

then check if the online lamp

 

 

comes on.

 

 

 

The print data size sent in

Check the upper limit of the

<Action -1>

one print command exceeds

receiving data size, and then

When the print data size

the buffer memory size (in

compare it with the size of

exceeds the maximum

spool mode).

print data to be sent as one

receiving data size in one file,

 

job.

divide the file into files

 

 

smaller than the maximum,

 

 

then re-send the print

 

 

request.

 

 

 

 

 

<Action -2>

 

 

When the print data size

 

 

exceeds the maximum

 

 

receiving data size in multiple

 

 

files, reduce the number of

 

 

files to be printed at one time.

 

 

 

A fault occurred during print

Check the LPD error

Switch the machine off and

processing.

message displayed on the

on.

 

control panel.

 

 

 

 

The specified transmission

Check whether the

Specify the correct

speed is different from the

transmission speed is

transmission speed.

transmission speed of the

specified correctly.

 

network.

 

 

 

 

 

The client and machine are in

Check whether the source

Activate the source routing.

different rings connected via

routing is specified correctly.

 

a bridge, and the source

 

 

routing is inactivated.

 

 

 

 

 

The data format of the print

 

Specify PSASC as the printer

job does not match the print

 

name.

environment of the client

 

(print data sent from the

 

 

client contains TBCP).

 

 

 

 

 

120

Xerox CopyCentre/WorkCentre 118 System Administration Guide

Page 120
Image 120
Xerox 701P42722_EN manual Cause Confirmation Method Action

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