13 Problem Solving

When the machine is not found from client computers

Cause

Confirmation Method

Action

 

 

 

 

 

 

The transport protocol is

Select [Searching as another

Match the SMB transport

different between the client

computer] ([Start] > [Find] >

protocol between the

and the machine.

[Computer]) on the client, the

machine and each client.

 

machine can be found.

 

 

 

 

Multiple master browsers

Same as the previous

When multiple clients are in

exist.

Confirmation Method

the same workgroup, set the

 

 

[Auto Master Mode] item in

 

 

the SMB setting file

 

 

[config.txt] to OFF, then

 

 

switch the power off and on.

 

 

(Only the Key Operator)

 

 

 

The network (subnet) is

Same as the previous

Set up the machine and client

invalid.

Confirmation Method

computer are in the same

 

 

networks.

 

 

 

Host name search does not

Use the PING command, and

Check the WINS 1st server,

function correctly

check that a response is

WINS 2nd server, and subnet

(with TCP/IP).

returned when specifying the

mask items in the SMB

 

IP address of the machine,

setting file [config.txt], and

 

and that no response is

also check the WINS, DNS,

 

returned when specifying the

and LMHOST contents in the

 

host name.

client. (Only the Key

 

 

Operator)

 

 

 

The host name specified for

Check if the host name is

Take one of the following

the machine is already

duplicated in the SMB status

actions.

defined for a different

information of the System

1. Change the host name to a

machine.

Settings List.

different name in the SMB

 

 

setting file [Config.txt].

 

 

2. Use CentreWare Internet

 

 

Services to change the

 

 

host name to a different

 

 

name.

 

 

3. Reset the machine

 

 

settings to the initial

 

 

values. (Only the Key

 

 

Operator)

 

 

 

When printing fails

Cause

Confirmation Method

Action

 

 

 

 

 

 

The machine is processing a

Check that the machine has

After the machine has

print request from another

a print job in progress.

processed the print request,

client (only non-spool mode).

 

send a print job or change the

 

 

mode to the spool mode.

 

 

 

118

Xerox CopyCentre/WorkCentre 118 System Administration Guide

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Image 118
Xerox 701P42722_EN manual When the machine is not found from client computers, When printing fails

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