Xerox 701P42722_EN manual When the machine is not found from client computers, When printing fails

13 Problem Solving

When the machine is not found from client computers

Cause	Confirmation Method	Action
The transport protocol is	Select [Searching as another	Match the SMB transport
different between the client	computer] ([Start] > [Find] >	protocol between the
and the machine.	[Computer]) on the client, the	machine and each client.
	machine can be found.
Multiple master browsers	Same as the previous	When multiple clients are in
exist.	Confirmation Method	the same workgroup, set the
		[Auto Master Mode] item in
		the SMB setting file
		[config.txt] to OFF, then
		switch the power off and on.
		(Only the Key Operator)
The network (subnet) is	Same as the previous	Set up the machine and client
invalid.	Confirmation Method	computer are in the same
		networks.
Host name search does not	Use the PING command, and	Check the WINS 1st server,
function correctly	check that a response is	WINS 2nd server, and subnet
(with TCP/IP).	returned when specifying the	mask items in the SMB
	IP address of the machine,	setting file [config.txt], and
	and that no response is	also check the WINS, DNS,
	returned when specifying the	and LMHOST contents in the
	host name.	client. (Only the Key
		Operator)
The host name specified for	Check if the host name is	Take one of the following
the machine is already	duplicated in the SMB status	actions.
defined for a different	information of the System	1. Change the host name to a
machine.	Settings List.	different name in the SMB
		setting file [Config.txt].
		2. Use CentreWare Internet
		Services to change the
		host name to a different
		name.
		3. Reset the machine
		settings to the initial
		values. (Only the Key
		Operator)

When printing fails

Cause	Confirmation Method	Action
The machine is processing a	Check that the machine has	After the machine has
print request from another	a print job in progress.	processed the print request,
client (only non-spool mode).		send a print job or change the
		mode to the spool mode.

118 Xerox CopyCentre/WorkCentre 118 System Administration Guide