13 Problem Solving

Problems using a NetWare Environment

This section explains what to do when problems occur while using NetWare. The causes, confirmation methods, and actions are as follows. If a problem still exists after the corrective action has been performed, follow the Problem Solving Procedures on page 111 to seek further assistance.

When printing fails – page 112

When a switch off/on message is displayed – page 116

When the required printing result is not obtained – page 116

When there is no notification of error – page 117

When printing fails

*: For setting and confirmation methods, refer to the NetWare online documentation.

Cause

Confirmation Method

Action

 

 

 

 

 

 

A network component does

Check that the data link port

Set the machine to the frame

not conform to the automatic

light is on, in the network

type specified for the file

setting of the frame type.

component connected to the

server to be connected.

 

machine. Then check that

 

 

frame types of the file server

 

 

are unified in the network.

 

 

 

 

A control character or an

Check whether the machine

Initialize the NV memory from

equal sign (=) was used in a

is activated with the entered

the control panel of the

printer name.

name.

machine, then specify a

 

 

printer name with characters

 

 

other than control characters

 

 

or the equal sign (=).

 

 

 

A fault occurred on the

Use NWADMIN to check

Replace the network cable

network between the client

whether the target printer

between the client and the

and the machine.

object is viewed.

machine.

 

 

 

The user name or group

Use NWADMIN or

<Action -1>

name of the print job is not

PCONSOLE to check

Re-send the print job to a

registered in the print queue.

whether the user name or

print queue in which the user

 

group name of the job has

name or group name has

 

been registered in the print

been registered correctly.

 

queue.

 

 

<Action -2>

 

 

 

 

Use NWADMIN or

 

 

PCONSOLE to register a

 

 

user name or group name of

 

 

the job in the print queue.*

 

 

 

Print jobs cannot be sent to

Use NWADMIN or

Use NWADMIN or

the print queue.

PCONSOLE to check

PCONSOLE to set the Allow

 

whether the Allow Users To

Users to Submit Print Jobs to

 

Submit Print Jobs option is

Yes.*

 

set to Yes.*

 

 

 

 

112

Xerox CopyCentre/WorkCentre 118 System Administration Guide

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Image 112
Xerox 701P42722_EN manual Problems using a NetWare Environment, When printing fails, Cause Confirmation Method Action

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