How do I request Xerox support? | Xerox 701P47393 manual

4 How do I request Xerox support?

When you want to request assistance from Xerox Support, you can call the Xerox Support Hotline through standard support procedures. If Xerox Hotline support is unable to immediately resolve your issue or concern, you will be asked to click the [Home: Support Access] link to enable remote desktop sharing. Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real-time.

You can also send Xerox an email message that describes your questions or comments through Remote Services.

Accept a Xerox request to enable desktop sharing

To enable desktop sharing:

1.Click [Home: Support Access]. A support dialog box opens.

2.Enter your name, contact information and a description of your question or issue.

User Guide

11

Image 15

Xerox 701P47393 manual How do I request Xerox support?, Accept a Xerox request to enable desktop sharing

Contents

User Guide Page Table of contents How are software updates delivered? Benefits of Remote Services What is PrInteract Remote Services? What is PrInteract Remote Services? Click Apply New Settings How do I start using Remote Services?Remote Services network configuration Open the Remote Services Home Setup Network Settings Launching the Remote Services application User access Home page navigation Click Software Updates to Click Contact Information to viewSupport Requests Enable or disable application features Select Home SetupHow can I customize application preferences? To specify options for transferring data files Customize settings for data capture and transferTo specify settings for captured files Select Home Problem Reporting Settings To specify FTP Settings Select Home Setup Network Settings Modify proxy server settings Accept a Xerox request to enable desktop sharing Click Home Support Access. a support dialog box opensHow do I request Xerox support? How do I request Xerox support? Email Contact How does Xerox ensure quality support? Execute Script Update AttributesRemote Monitoring RM Data Capture & Transfer Download and Execute Script Software Updates How does Xerox ensure quality support? Capture How are problems identified and reported? Machine Job Remote Monitoring To capture machine and/or job data To transfer machine and/or job data to Xerox Transfer Click the Start Capture & Transfer button Capture & TransferTo capture and transfer data to Xerox in a single step Machine Job Machine & Job File Cleanup Select Home Problem Reporting File CleanupFiles Ready for Transfer How are problems identified and reported? MeterAssistant Can I automatically submit meter readings? Can I automatically submit meter readings? Remote Services Installation-software updates installed Is an activity history available?Information provided on History Is an activity history available? Types of software updates How are software updates delivered? How are software updates delivered?