How are problems identified and reported?
To capture machine and/or job data
1.Select [Problem Reporting: Capture]. Once the Capture window opens, you are informed that the DFE must not be ripping or printing while a Data Capture is in progress.
2.Select a Data Type option:
•Machine
•Job
•Remote Monitoring
If you select Machine or Machine & Job, the following Machine capture options are available by expanding the Advanced Machine Data Type Settings menu:
•Capture DFE Data Only
•Capture IOT Data Only
•Capture DFE & IOT Data
NOTE: The Advanced Machine Data Type Settings menu is grayed out if Job is the Data Type option selected.
3.If the Data Type option you select is Job or Machine & Job, you can select a Job Type and a Job ID from the
4.Enter a Call Log ID number. This field is blank by default.
NOTE: The Call Log ID facilitates transmission tracking. This information is provided by Xerox Support.
5.Enter a Fault Code. The Fault Code is the status or error message number provided by the FreeFlow Print Server interface. This field is optional and is blank by default.
6.Type in a description of the current issue that requires data capture. The information you enter allows Xerox to better understand the issue. This field is required and the capture process does not proceed until a problem description is entered.
7.Click the [Start Capture] button.
The dialog refreshes and shows the status of the capture process. The status bar indicates the following states:
•Preparing Data
•Capturing DFE Data (if applicable)
•Capturing IOT Data (if applicable)
•Capture Completed Successfully
8.If you want to terminate the capture process before completion, click the [Cancel Capture] button.
18 | User Guide |
