How do I start using Remote Services?
Home page navigation
The table that follows identifies each link located on the Home page and describes when to use each link.
| Link |
| Description |
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| Problem Reporting | Click [Problem Reporting] to display | |
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| options for capturing and transferring | |
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| job and/or machine data. Data capture | |
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| and transfer is usually necessary after | |
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| Xerox conducts a preliminary | |
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| investigation of your environment and | |
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| needs additional data for further | |
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| analysis. | |
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| Support Requests | Click [Support Requests] to display a | |
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| table of requests Xerox Support has | |
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| forwarded to you. Execution of these | |
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| requests helps to ensure optimum | |
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| operability of your print environment. | |
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| Different types of support requests | |
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| you may receive are: | |
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| • | Remote Monitoring |
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| • Data Capture and Transfer | |
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| • | Update Attributes |
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| • | Execute Script |
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| • Download and Execute Script | |
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| • | Software Updates |
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| Support Access | Click [Support Access] to accept a | |
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| verbal request from Xerox Support to | |
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| activate | |
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| communication. The Support Access | |
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| page is used to communicate with | |
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| Xerox using a dynamic chat window | |
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| and to enable | |
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| desktop sharing with either desktop | |
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| control or | |
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| MeterAssistant | Click [MeterAssistant] to view a | |
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| statistical summary table of automatic | |
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| meter readings. This feature is | |
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| available on monochrome and | |
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| highlight color printers, only. | |
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User Guide | 5 |
