C
C-3 Troubleshooting
You cannot connect to a
Fiery SI from a Fiery XJ utility
chooser
• Make sure that no one is calibrating the Fiery SI.
If someone is calibrating the Fiery SI with the control panel or the Fiery XJ Print
Calibrator, you can select it in the Chooser, but you cannot connect to it. This insures
that only one person is calibrating the server at any time and that print jobs do not use
unexpected calibration.
You cannot select or view one
of the queues
• Have your system administrator enable the queue in Setup on the Fiery SI Control Panel.
Only connections enabled in Setup are available for selection and display in the Fiery XJ
Spooler.
You cannot open the Fiery SI
with the Chooser in a Fiery SI
Windows utility
• If you are using Windows 3.x, you may not have enough Conventional memory to open
the Fiery Chooser.
See your Windows documentation for information about memory.
• If you are using Windows 3.x with AppleTalk, did you set up your AUTOEXEC.BAT files in
the proper order?
If Windows quits unexpectedly, or if you receive an error message, “Cannot perform
AppleTalk call,” and you are using COPSTalk, you may have put the Fiery SI Network
Setup commands in the wrong order in your AUTOEXEC.BAT file. Check to make
sure that any COPSTalk commands
precede
the APPL_TSR and APPLINIT commands,
so that all network information is loaded first.
See
Getting Started
and the documentation that came with your network software for
more information.
• If you are using Windows 95 or Windows NT, is your NET_WSCK.INI file set up correctly?
This file must be set up for Windows 95 and Windows NT printing with TCP/IP and
SPX/IPX. See
Getting Started
for instructions.
Printing seems to take too
long
• Print to a queue instead of to the direct connection.
When you print to a queue, the job is stored on the Fiery SI until it can be processed
and printed; when you print to the direct connection, some file processing is performed
on your computer before it is sent to the Fiery SI and it cannot begin processing on the
Fiery SI until it is done processing the previous job, so you must wait longer to use your
computer.
Special paper or transparency
options are grayed out
• Select a tray that supports printing special paper or transparencies such as the
Bypass
Tray
.
If this happens: Try this: