CC-12 Troubleshooting
Fiery XJ Scan problems
If this happens: Try this:
Fiery XJ Scan does not appear
in the Adobe Photoshop
Acquire menu
• Make sure that the plug-in is installed correctly in the Photoshop Plug-ins folder. For
information on where to install software, see Getting Started.
• In Photoshop, choose Preferences/Plug-ins from the File menu and verify that the Plug-
ins folder selected corresponds to the folder containing the Fiery XJ Scan.
Fiery XJ Scan images are
wrong
• Verify that the Printer Model in Printer Setup is specified correctly.
For example, if MajestiK is selected and you are using a Regal, the scan will appear to be
yellow only.
• Make sure that the Color Conversion setting in the Scan Options dialog box is set
correctly.
It should only be set to Match Copy if you are going to scan the file and then print it on
the same device. You should select Calibrated RGB if you are going to use EFICOLOR
or manipulate the file in any way or print it on any other device.
Make sure that it is set to Calibrated RGB if you will be saving the file as an RGB format
EPS file and placing it in another application, or if you are going to use the EFICOLOR
profile to print CMYK data separated for your specific copier or the Color Rendering
Dictionaries (CRDs).
The CRDs are used if you print a CMYK file from Photoshop, an RGB file with a
PostScript Level 2 Printer Driver (Adobe PostScript Printer Driver for Macintosh,
Adobe PostScript Printer Driver for Windows, or Apple LaserWriter Printer Driver
version 8.0 or later), or if you use a PostScript Level 2 Printer Driver and select Color
Matching and your Printer Profile in the Print dialog box. If the Fiery SI is calibrated to
a press standard, select Calibrated RGB, convert the file to CMYK mode in Photoshop,
and print it in CMYK mode.
• Make sure that the Original option in the Scan Options dialog box is set correctly.
If there is an interference pattern (moiré), select Offset Print or Copy for the
Resampling setting.
• Make sure that the copier is calibrated to the standard for your copier (and not to a
press standard, for example).
Print the Test Page from the Control Panel to view the current calibration.
Fiery XJ Scan does not
respond when you click
Prescan
• The Fiery SI may be in use by another user. Check the status of the Fiery SI, and try
again after the job is finished printing.