USB and network

Problem

Cause

Remedy

The unit does not detect the USB device.

The USB device is not connected to the USB jack securely.

Turn off the unit, reconnect your USB device, and turn the unit on again.

 

 

The file system of the USB device is not FAT16 or FAT32.

Use a USB device with FAT16 or FAT32 format.

 

 

 

 

Folders and files in the USB device cannot be

The data in the USB device is protected by the encryption.

Use a USB device without an encryption function.

viewed.

 

 

 

 

 

The files in the USB device cannot be played back

 

If the unit detects a series of unsupported files (such as images and hidden files)

Files not supported by the unit exist in the selected folder.

during playback, playback stops automatically. Do not store the unsupported files

continuously.

 

in the playback folder.

 

 

 

 

 

 

 

Enable the DHCP server function on your router and set “DHCP” in the “Setup”

The network feature does not function.

The network parameters (IP address) have not been obtained

menu to “On” on the unit (p.107). If you want to configure the network parameters

properly.

manually, check that you are using an IP address which is not used by other

 

 

 

network devices in your network (p.107).

 

 

 

 

The media sharing setting is not correct.

Configure the sharing setting and select the unit as a device to which music

 

contents are shared (p.71).

 

 

 

 

 

The unit does not detect the PC.

Some security software installed on your PC is blocking the access

Check the settings of security software installed on your PC.

of the unit to your PC.

 

 

 

 

 

 

The unit and PC are not in the same network.

Check the network connections and your router settings, and then connect the

 

unit and the PC to the same network.

 

 

 

 

 

The files in the PC cannot be viewed or played

 

Use the file format supported by both the unit and the media server. For

The files are not supported by the unit or the media server.

information about the file formats supported by the unit, see “Playing back music

back.

 

stored on media servers (PCs/NAS)” (p.71).

 

 

 

 

 

The files in the PC cannot be played back

 

If the unit detects a series of unsupported files (such as images and hidden files)

Files not supported by the unit exist in the selected folder.

during playback, playback stops automatically. Do not store the unsupported files

continuously.

 

in the playback folder.

 

 

 

 

 

 

The selected Internet radio station is currently not available.

There may be a network problem at the radio station, or the service may have

 

been stopped. Try the station later or select another station.

 

 

 

 

 

 

The selected Internet radio station is currently broadcasting

Some Internet radio stations broadcast silence at certain of times of the day. Try

The Internet radio cannot be played.

silence.

the station later or select another station.

 

 

 

 

Access to the network is restricted by the firewall settings of your

Check the firewall settings of your network devices. The Internet radio can be

 

played only when it passes through the port designated by each radio station.

 

network devices (such as the router).

 

The port number varies depending on the radio station.

 

 

 

 

 

APPENDIX Troubleshooting

En 130