Problem | Cause | Remedy | |
| The TV is set to output audio from the TV speakers. | Change the audio output setting on your TV so that the TV audio is output from the | |
| speakers connected to the unit. | ||
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| A TV that does not support ARC is connected to the unit only with | Use a digital optical cable to make an audio connection (p.26). | |
No sound from the TV (when HDMI Control is | an HDMI cable. | ||
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used). | (If the TV is connected to the unit with an audio cable) | Use “TV Audio Input” in the “Setup” menu to select the correct audio input jack | |
| The TV audio input setting does not match the actual connection. | ||
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| (If you are trying to use ARC) | Set “ARC” in the “Setup” menu to “On” (p.109). Also, enable ARC on the TV. | |
| ARC is disabled on the unit or TV. | ||
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Only the front speakers work on multichannel | The playback device is set to output | To check it, use “Audio Signal” in the “Information” menu (p.118). If necessary, | |
audio. | PCM) only. | change the digital audio output setting on the playback device. | |
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Noise/hum is heard. | The unit is too close to another digital or radio frequency device. | Move the unit further away from the device. | |
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The cable connecting the unit and playback device is defective. | If there is no problem with the connection, replace with another cable. | ||
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| The volume of the unit is too high. | Turn down the volume. If “ECO Mode” in the “Setup” menu is set to “On”, set it to | |
The sound is distorted. | “Off” (p.117). | ||
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| A device connected to the unit’s output jacks is not turned on. | Turn on all devices connected to the unit’s output jacks. | |
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| If the HDMI OUT 2 (ZONE OUT) jack is assigned to Zone2, HDMI | For details, see “Connecting an | |
The sound is interrupted. | audio output may be interrupted during some zone operations due | ||
videos/audio” (p.82). | |||
| to internal circuitry switching. | ||
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Video
Problem | Cause | Remedy | |
| Another input source is selected on the unit. | Select an appropriate input source with the input selection keys. | |
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| Another input source is selected on the TV. | Switch the TV input to display the video from the unit. | |
No video. |
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The video signal output from the unit is not supported by the TV. | Set “MONITOR CHECK” in the “ADVANCED SETUP” menu to “YES” (p.121). | ||
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| The cable connecting the unit and TV (or playback device) is | If there is no problem with the connection, replace with another cable. | |
| defective. | ||
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| To check the information about the current video signal (resolution), use “Video | |
| The input video signal (resolution) is not supported by the unit. | Signal” in the “Information” menu (p.118). For information about video signals | |
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| supported by the unit, see “HDMI signal compatibility” (p.143). | |
No video from the playback device (connected to |
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The TV does not support HDCP | Refer to the instruction manuals for the TV and check the TV’s specifications. | ||
the unit with HDMI). | |||
Protection). | |||
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| The number of devices connected to the HDMI OUT jack is over | Disconnect some of the HDMI devices. | |
| the limit. | ||
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| The TV is not connected to the unit via HDMI. | You can display the menu of the unit on the TV only when they are connected with | |
The menu of the unit is not displayed on the TV. | an HDMI cable. If necessary, use an HDMI cable to connect them (p.26 to 29). | ||
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| Another input source is selected on the TV. | Switch the TV input to display the video from the unit (HDMI OUT jack). | |
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APPENDIX ➤ Troubleshooting | En 133 |
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