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Zebra Technologies ZM400TM, ZM600TM Hardware Troubleshooting, This appendix provides you with solutions to known issues

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Hardware Troubleshooting

This appendix provides you with solutions to known issues.

Contents

Troubleshooting the 10/100 PS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Defaulting the 10/100 PS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 10/100 Internal PS Network Status/Activity Indicator. . . . . . . . . . . . . . . . . . . . . . . . . 110 ZebraNet View Utility Discovery or Configuration Problems . . . . . . . . . . . . . . . . . . . 110 Unable to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Unable to Configure Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

04/19/2007

ZebraNet® 10/100 Internal Print Server for ZM400 and ZM600 User Guide

14197L-001 Rev. A

Contents
User Guide © 2007 ZIH Corp (17 U.S.C.506). Copyright violators may be subject to civil liability Proprietary Statement Product Improvements Liability Disclaimer Contents Page Configuring Operating System V Queue for ZebraNet Printing Page About This Document Page You can contact Zebra Technologies Corporation at any of the following: Visit us at: http://www.zebra.com You can contact Zebra support at: Web Address: www.zebra.com/support Note • The web address is case-sensitive Note • The Americas Phone Number +1 847 913 bin Ztools Zebra<version number>.tar /root Illustration Instructions Introduction Figure 1 • Components Table 1 • Components and Functions Printer with 10/100 Internal ZebraNet Utilities Page ZebraNet Wireless Print Server ZebraNet Wireless Plus Print Server Software Factory Field Page 10/100 Internal Print Server •User ID: admin •Password: To access the print server settings, complete these steps: Figure 2 • Printer Home Page Figure 3 • Print Server Settings Page Figure 4 • Print Server Configuration Table 2 • Menu Options TCP/IP Configuration You can change the TCP/IP configuration of the 10/100 Internal PS IP Address: IP Address Resolution: Table 2 • Menu Options (Continued) TCP/IP Logical Printing Ports •Add user-configuredstrings before and after the print data •Remove unwanted characters from the beginning of the print data System (SNMP) SMTP Email Alert Configuration Web Admin POP3 Email Printing Print Server Status To open the 10/100 Internal PS configuration page, complete this step: Figure 5 • Configuration Sheet To view the port status, complete this step: Figure 6 • Port Status To reset the 10/100 Internal PS, complete these steps: Figure 7 • Reset Print Server Figure 8 • Restore to Factory Settings Page Getting Started Table 3 • Label Width List Network Figure 9 • Network Configuration Label for the 10/100 Internal PS for ZM400/ZM600 Page Table 4 • Print Server Parameters Parameter Function LIST NETWORK Print a Network Configuration Label DEFAULT NET PRINTER READY Figure 10 • Restore to Factory Defaults From the task bar, select . The ZebraNet View dialog opens: Figure 11 • ZebraNet View From the menu bar, select Figure 12 • Reset Print Server admin H/W address Serial # Setting the Subnet To set the subnet, complete these steps: Figure 14 • Printer Server Configuration Set Permanent Setting the Default Gateway These steps are optional To set the default gateway, complete these steps: From the Print Server Configuration > TCP/IP tab, in the Default Gateway These steps can be used to assign an IP address using the control panel (LCD) Assigning an IP Address via a Telnet Session Static Route Gleaning Static Route To use this method, complete these steps: arp -s10.3.50.59 00-07-4d-68-1D-B9-86 ping "ipaddress Installation Figure 15 • ZM400 and the 10/100 Internal Print Server Figure 16 • Close-upView of 10/100 Internal Print Server To install the ZebraNet Utilities, complete these steps: Yes Figure 17 • ZebraNet Install Utilities Figure 18 • ZebraNet Setup Dialog Figure 19 • ZebraNet Setup Dialog To install ZebraNet View Java Applet, complete these steps: . This Security Warning dialog opens Figure 20 • ZebraNet Security Warning 2.To begin the installation, click Yes The Select Java Plugin Installation dialog opens Figure 21 • Select Java Plugin Installation Figure 22 • Software License Agreement Figure 23 • Java Page ZebraLink WebView Page To open WebView for your printer, complete these steps: Figure 24 • Printer Home Page To see the View Printer Configuration menu option, complete these steps: Figure 25 • Configuration Settings Page To view the print server menu, complete these steps: Figure 26 • Print Server Settings Page Password: To view and modify printer settings, complete these steps: Figure 27 • View and Modify Printer Settings Table 5 • Menu Options General Setup Serial Communications Setup Table 5 • Menu Options (Continued) Network Configuration Print Listings on Label Media Setup Calibration ZPL Control Advanced Setup Table Table 6 • Primary Print Server If the Installed and Connected to a Live Ethernet Network Figure 28 • View and Modify Printer Settings 3.Click Network Configuration The Network Configuration page opens Figure 29 • Network Configuration Page 4.Click Primary/Secondary Settings Figure 30 opens Figure 30 • Primary/Secondary Settings Page Figure 31 • Primary/Secondary Settings Saved To change the TCP/IP settings, complete these steps: Figure 32 • View and Modify Printer Settings Figure 33 • Network Configuration Page 3.Click TCP/IP Settings. Figure 34 opens Figure 34 • TCP/IP Settings Page To view Printer Controls, complete these steps: Figure 35 • Printer Controls To view the Directory Listing, complete these steps: Figure 36 • Directory Listing Page Table 7 • Alerts ZebraLink Alerts To view Alert Setup using ZebraLink, complete these steps: Figure 37 • Printer Home Page Figure 38 • Alert Messaging System To begin receiving email notification of errors, complete these steps: Figure 39 • Printer Home Page Figure 40 • Add Alert Message HEAD ELEMENT BAD PAPER OUT admin@yourcompany.net To access the 10/100 Internal PS settings, complete these steps: Figure 41 • Browser View Figure 42 • Print Server Settings Page Figure 43 • Print Server Configuration To change the TCP/IP Configuration, complete these steps: Figure 44 • Print Server Configuration Page To access POP3, complete these steps: Figure 45 • Print Server Settings Page Figure 46 • Print Server Configuration Figure 47 • POP3 Printing Configuration Page ZebraNet Utilities To open ZebraNet View Utilities, complete these steps: . The ZebraNet View dialog opens Figure 48 • ZebraNet View 2.Select your printer To configure your print server, complete these steps: Figure 49 • Print Server Configuration Table 8 • ZebraNet Alert and Destinations ZebraNet Alert Destinations 2.Select the printer you want Then A DHCP server is The 10/100 Internal PS will already have an IP address present To open ZebraNet Alert, complete these steps: Figure 50 • Event Summary Report To set alerts (traps) using ZebraNet View, complete these steps: Figure 51 • SNMP Traps Figure 52 • ZebraNet Alert To monitor alerts, complete these steps: . The Active Log dialog opens, displaying a list of all the logged alerts Figure 53 • Active Log Dialog 2.From this dialog, you can track the printer(s) activity and status From the menu bar, you can explore all of the other features, such as Reports To check configuration settings, complete these steps: Figure 54 • ZebraNet View Figure 55 • Print Server Configuration To access ZebraNet View Java Applet, complete these steps: This dialog opens Figure 56 • ZebraNet View Java Applet Page paper out head open Windows NT 4.0/Windows To set up a printer port for the 10/100 Internal PS, complete these steps: Windows 95/98/Me Page Hardware Troubleshooting Page Ping the Printer To ping the printer, complete these steps: Figure 57 • Example of a Successful Ping Telnet To open a telnet session on your PC, complete these steps: Print Protocols ftp blank Print Queues :lf=/usr/spool/myqueuelf1/queue.log Page Page Frequently Asked Questions What are the minimum requirements to network a printer What is the default User ID and password for the print server admin What ports are open on 10/100 Internal PS and related software TCP Ports: IMPORTANT: Page Glossary delete bytes dynamic Ethernet firmware FTP parallel port ping POP3 port post-string TCP Port Telnet trap UNIX Windows 95 and Windows Index Page Page Zebra Technologies Corporation Facsimile: +1 847 913 Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC Part Number: 14197L-001Rev. A © 2007 ZIH Corp