Hardware Troubleshooting 111

Troubleshooting the 10/100 PS

Unable to Print

If you are having problems printing, verify that there is communication between the 10/100 Internal PS and the printer. Suggestions include the following:

Ping the printer to determine the ability to communicate with the printer. See Ping the Printer.

Or open a Telnet session and send a ZPL command to print a configuration label. See Telnet on page 112 for more information.

Check obvious error conditions such as head open, out of media, out of ribbon, etc.

If problems persist, contact Technical Support.

Ping the PrinterTo ping the printer, complete these steps:

1.Open a DOS window.

To open a DOS window, click on Start > Run.

2.In the Open text box, type: cmd

3.From the DOS prompt, type:

ping xxx.xxx.xxx.xxx

where xxx.xxx.xxx.xxx is the IP address of the print server

4.See Figure 57. You see a reply from the print server indicating a connection.

Figure 57 • Example of a Successful Ping

If the issue is a communication problem, you would have received an error message.

04/19/2007

ZebraNet® 10/100 Internal Print Server for ZM400 and ZM600 User Guide

14197L-001 Rev. A