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| Appendix A: Troubleshooting | ||
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| Table | ||||
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| Problem | Troubleshooting |
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| Noise interference on | Make sure the extension phone is properly filtered. If a |
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| the extension telephone | filter is installed, this noise could be a faulty filter, line |
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| when using the modem | cord, phone service, phone, or the Elite1Modem. While |
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| using the modem, try to eliminate these possibilities in |
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| the following order: |
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| 1. | Turn OFF the Elite Modem. Make a call on your |
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| extension phone and check the noise. If the noise is |
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| gone, the modem may have a fault. |
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| 2 | Exchange the line cord between the modem and the |
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| wall jack with a known good line cord. Check the |
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| noise. If it persists, place the known good line cord |
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| between the modem and the phone. |
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| 3. | If you have a known good spare phone, use it to |
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| replace the suspect phone. If the noise is goes |
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| away, the telephone is bad. If the noise persists, it |
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| may be the Elite Modem. Contact distributor |
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| technical support. |
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| 4. | Call your phone service and ask them to check the |
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| line for noise. If they assure you that the noise |
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| problem is not with their equipment, check your |
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| phone unit. |
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| Noise interference on | The Elite Modem has a |
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| the telephone | noise could be a faulty line cord, phone, the Elite |
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| connected to the modem | Modem, or it could be coming from your phone service. |
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| Try to eliminate these possibilities in the following order: |
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| 1. | Disconnect the phone from the modem and connect |
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| it directly to the wall jack, bypassing the modem. |
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| Disconnect the modem from the wall jack. If the |
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| noise is gone, you should probably solve the |
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| problem by replacing the Elite Modem. If the noise |
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| persists, it may be your phone service. |
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| 2. | Check your telephone line cords by exchanging |
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| them one at a time with a known good line cord. If |
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| you eliminate the line cords as a possibility, check |
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| the phone unit. |
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| 3. | If you have a known good spare phone, use it to |
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| replace the suspect phone and reconnect the |
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| modem. A new phone may eliminate the noise. If the |
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| noise persists, call distributor technical support. |
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Revision 2.01 | Elite Modem Installation Guide |
