Problem

My X5’s ADSL light is solidly lit, but I cannot connect to the Internet.

Solution

There are several issues that could cause this problem. Check these items:

•Ensure that you are using the correct VPI, VCI and Encapsulation settings.

•If your Encapsulation begins with PPP, ensure that you have typed your ADSL Username and Password correctly. (Note that this is NOT the username and password you used to log into the Zoom Configuration Manager on page 13.)

!If you had the modem automatically configure its settings, open the Basic Setup page, ensure that MANUAL is selected, then select 7 from the Virtual Circuit drop-down list. When the screen changes to show the automatic configuration settings, select MANUAL again, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash.

!If you manually configured your modem, open the Basic Setup page, ensure that MANUAL is selected, then enter the correct Username and Password in the boxes provided. Click Save Changes and Write Settings to Flash.

•Verify that your service provider’s ADSL connection is functioning properly. (Place a call to your service provider’s customer support department to verify this.)

•Windows users only: Verify that the Web browser on the computer on which you installed the software is configured for a network connection (this might be called a “Local Area Network” or “broadband” connection). If you need help configuring your Web browser, refer to Appendix E: Configuring Your Web Browser on page 62.

58

ADSL X5 User's Guide