Problem
The computer on which I installed the X5 software is connected to the Web, but the computers connected through my network device cannot access the Internet.
Solution
The problem is most likely with your network device (such as a wireless access point, router, hub, or switch). Check these items:
•Try rebooting each computer on your network. For example, if you are using a router, reboot each computer that is connected to the router. This will allow for the computers to release and renew their IP addresses.
•If you are using a wireless access point or a router, verify that the device is using Dynamic Host Configuration Protocol (DHCP). This is also known as dynamic IP addressing. Depending on your device, this may be controlled by an Obtain an IP address automatically option. If you need help, refer to the documentation that came with your network device or contact its manufacturer.
•Refer to the documentation provided with your network device or contact its manufacturer for assistance.
Appendix D: Troubleshooting | 61 |