AES-100 User’s Guide

14.3ADSL LED(s) turn On and Off

An ADSL LED turns on and off intermittently.

Table 14-3 Troubleshooting a Non-Constant ADSL LED

STEPS

CORRECTIVE ACTION

 

 

1Unplug the phone wire coming from the USER port of the AES-100 and connect the user’s ADSL modem or router directly to the USER port of the AES-100 using a different telephone wire.

If the ADSL LED stays on, check for a problem with the building’s phone wire.

2Use the linerate command to check the user’s regular telephone wire (refer to the ADSL Configuration chapter).

If the ADSL LED still turns on and off repeatedly, contact the distributor.

14.4Data Rate

The SYNC-rate is not the same as the configured rate.

Table 14-4 Troubleshooting the SYNC-rate

STEPS

CORRECTIVE ACTION

 

 

1Unplug the phone wire coming from the USER port of the AES-100 and connect the user’s ADSL modem or router directly to the USER port of the AES-100 using a different telephone wire.

If the rates match, the regular phone wire quality may be limiting the speed to a certain rate (see the Configured Vs. Actual Speed section).

2Use the linerate command to check the user’s regular telephone wire (refer to the ADSL Configuration chapter).

If they do not match when a good wire is used, contact the distributor.

14.5Configured Settings

The AES-100’s configured settings do not take effect at restart.

Table 14-5 Troubleshooting the AES-100’s Configured Settings

CORRECTIVE ACTION

After you finish configuring the settings, remember to use the config save command to save your settings to the AES-100.

If this does not work, contact the distributor.

14-2

Troubleshooting