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| ZyAIR | |
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| Table 4 Troubleshooting | |
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| PROBLEM | CORRECTIVE ACTION |
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| Cannot ping any | If the LAN LEDs are all off, check the cable connections between the ZyAIR and your |
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| computer on the | LAN computers. |
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| LAN. | Verify that the IP address, subnet mask of the ZyAIR and the LAN computers are in |
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| the same IP address range. |
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| Cannot ping any | Make sure the wireless card is properly inserted in the ZyAIR and the WIRELESS |
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| computer on the | LED is on. |
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| WLAN | Make sure the wireless card on the wireless client is working properly. |
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| Check that both the ZyAIR and wireless client(s) are using the same ESSID, channel |
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| and WEP keys (if WEP encryption is activated). |
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| Cannot get a WAN | Check your Internet connection settings (refer to section 3.2). |
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| IP address from the | You need a user name and password if you’re using PPPoE or PPPoA |
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| ISP. |
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| encapsulation. Make sure that you have entered the correct Service Name (PPPoE |
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| encapsulation only), User Name and Password (the username and password are |
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| case sensitive). Refer to section 3.2 for more information. |
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| Cannot access the | Check your Internet connection settings (refer to section 3.2). |
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| Internet. | Make sure you entered the correct user name and password. |
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| For wireless clients, check that both the ZyAIR and wireless client(s) are using the |
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| same ESSID, channel and WEP keys (if WEP encryption is activated). |
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