ZyXEL Communications P-660RU-Tx 165

Chapter 25 Troubleshooting

•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the P-660RU-Tx.

2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.

3Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java enabled. See Appendix B on page 199.

4If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Appendix A on page 175. Your P-660RU-Tx is a DHCP server by default.

•If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the P-660RU-Tx. See Appendix A on page 175.

5Reset the device to its factory defaults, and try to access the P-660RU-Tx with the default IP address. See Section 1.6 on page 29.

6If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•Try to access the P-660RU-Tx using another service, such as Telnet. If you can access the P-660RU-Tx, check the remote management settings and firewall rules to find out why the P-660RU-Tx does not respond to HTTP.

•If your computer is connected to the WAN port, use a computer that is connected to a ETHERNET port.

I can see the Login screen, but I cannot log in to the P-660RU-Tx.

1Make sure you have entered the password correctly. The default password is 1234. The field is case-sensitive, so make sure [Caps Lock] is not on.

2You cannot log in to the web configurator while someone is using Telnet to access the P-660RU-Tx. Log out of the P-660RU-Tx in the other session, or ask the person who is logged in to log out.

3Turn the P-660RU-Tx off and on.

4If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page 29.

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P-660RU-Tx User’s Guide	165

Contents

Default Login Details www.zyxel.com Page About This User's Guide Page Page Document Conventions Page Safety Warnings Contents Overview Page Table of Contents Part II: Status Page Page Page Page List of Figures Page Page Page List of Tables Page Page Page Introducing the P-660RU-Tx 1.1 Overview 1.2 Ways to Manage the P-660RU-Tx 1.3Good Habits for Managing the P-660RU-Tx 1.4Applications for the P-660RU-Tx 1.4.1 Internet Access 1.5 LEDs (Lights) 1.6 The RESET Button 1.6.1 Using the Reset Button 1.7USB Port 1.7.1 Installing the USB Driver in Windows Page Page Page 1.7.2 Verifying Your USB Installation Page Page Introducing the Web Configurator 2.1 Overview 2.1.1Accessing the Web Configurator 2.2 Web Configurator Main Screen 2.2.1Navigation Panel 2.2.2 Main Window Page Page Device Information 3.1 Overview 3.2 The Device Info Screen Page Page Page System Logs 4.1 Overview 4.2 The System Log Screen Page Traffic Statistics 5.1 Overview 5.2 The Statistics Screen Page Quick Start Wizard 6.1 Overview 6.2Quick Start Wizard Page Page Page Page Page Page Page Internet Setup 7.1 Overview 7.1.1What You Can Do in the Internet Screens 7.1.2What You Need to Know About ADSL Internet Access Page 7.1.3 Before You Begin 7.2 The Internet Screen 7.2.1 Dynamic IP Address Page 7.2.2 Static IP Address Page 7.2.3 PPPoA/PPPoE Page 7.2.4 Bridge Mode 7.2.5 The PVCs Summary Screen 7.3 WAN Technical Reference 7.3.1 Encapsulation 7.3.2 Multiplexing 7.3.3 VPI and VCI 7.3.4 IP Address Assignment 7.3.5 Always-OnConnection (PPP) 7.3.6 ATM QoS 7.3.7 ATM Traffic Classes LAN Setup 8.1 Overview 8.1.1What You Can Do in the LAN Screens 8.1.2What You Need To Know About LAN Page 8.2 The LAN Screen Page 8.2.1 The DHCP IP Pool Summary Screen 8.3 LAN Technical Reference 8.3.2 DHCP Setup 8.3.3 DNS Server Addresses 8.3.4LAN TCP/IP 8.3.5 RIP Setup 8.3.6 Multicast Page Static Route 9.1 Overview 9.1.1What You Can Do in the Static Route Screens 9.2 The Routing Table List Screen 9.2.1 The Static Route Screen Page Network Address Translation (NAT) 10.1 Overview 10.1.1What You Can Do in the NAT Screens 10.1.2What You Need To Know About NAT Page 10.2 The NAT Screen 10.3 The DMZ Screen 10.4 The Virtual Server Screen 10.4.1Configuring Servers Behind Port Forwarding (Example) 10.4.2 Configuring the Virtual Server Screen 10.5 The IP Address Mapping Screen Page 10.6 NAT Technical Reference 10.6.1 NAT Definitions 10.6.2 What NAT Does 10.6.3 How NAT Works Page Quality of Service (QoS) 11.1 Overview 11.1.1What You Can Do in the QoS Screens 11.1.2What You Need to Know About QoS 11.2 The QoS Screen Page 11.2.1 The QoS Settings Summary Screen 11.3 QoS Technical Reference 11.3.1 IEEE 802.1p 11.3.2 IP Precedence 11.3.3 Automatic Priority Queue Assignment Page ADSL 12.1 Overview 12.2 The ADSL Screen Page Firewall 13.1 Overview 13.1.1 What You Can Do in the Firewall Screens 13.1.2 What You Need to Know About Firewall 13.2 The Firewall Screen Page Page Access Control 14.1 Access Control Overview 14.1.1 The Access Control Setup Screen 14.1.2 Access Control Interfaces 14.1.3 System Timeout 14.1.4 Configuring the Access Control Setup Screen Page Page Filters 15.1 Overview 15.1.1What You Can Do in the Filter Screens 15.1.2What You Need to Know About Filtering 15.2 The IP/MAC Filter Screen Page 15.3 The Application Filter Screen 15.4 The URL Filter Screen Page SNMP 16.1 Overview 16.1.1Supported MIBs 16.2 The SNMP Screen Universal Plug-and-Play(UPnP) 17.1 Overview 17.1.1 What You Can Do in the UPnP Screen 17.1.2 What You Need to Know About UPnP 17.2 The UPnP Screen Page 17.3 Installing UPnP in Windows Example Page Page 17.4Using UPnP in Windows XP Example Page Page Page Page Page Page Page Dynamic DNS Setup 18.1 Overview 18.1.1 What You Can Do in the DDNS Screen 18.1.2 What You Need To Know About DDNS 18.2 The Dynamic DNS Screen CWMP 19.1 Overview 19.2 The CWMP Setup Screen Page Page Administrator Settings 20.1 Overview 20.2 The Administrator Screen Page Time Zone 21.1 Overview 21.2 The Time Zone Screen Page Firmware 22.1 Overview 22.1.1 What You Need To Know About Firmware 22.1.2 Before You Begin 22.1.3 Firmware and Configuration Files Examples Page Page Page 22.2 The Firmware Screen Page System Restart 23.1 Overview 23.2 The System Restart Screen Page Diagnostic 24.1 Overview 24.2 The Diagnostic Screen Page Troubleshooting 25.1Power, Hardware Connections, and LEDs 25.2P-660RU-TxAccess and Login Page 25.3 Internet Access Page Page Product Specifications 26.1 Hardware Specifications 26.2 Firmware Specifications Page Page Page 26.3 Power Adaptor Specifications Page Setting up Your Computer’s IP Address Windows 95/98/Me Page Page Windows 2000/NT/XP Page Page Page Windows Vista Page Page Page Page Page Page Macintosh OS 8/9 Page Macintosh OS Linux Page Page Page Page Page Pop-upWindows, JavaScripts and Java Permissions Internet Explorer Pop-upBlockers Page Page JavaScripts Page Java Permissions Page Mozilla Firefox Page Page IP Addresses and Subnetting Introduction to IP Addresses Structure Subnet Masks Page Notation Subnetting Page Example: Four Subnets Example: Eight Subnets Subnet Planning Configuring IP Addresses Page Page Services Page Page Page Legal Information Copyright Certifications ZyXEL Limited Warranty Customer Support Page Page Page Page Page Page Page Index