3
Troubleshooting
This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.
•Power, Hardware Connections, and LEDs
3.1Power, Hardware Connections, and LEDs
The STB does not turn on. None of the LEDs turn on.
1Make sure the STB is turned on.
2Make sure you are using the power adaptor or cord included with the STB.
3Make sure the power adaptor or cord is connected to the STB and plugged in to an appropriate power source. Make sure the power source is turned on.
4Turn the STB off and on.
5If the problem persists, contact the vendor.
The POWER ( 
) LED is red, or blinking green.
1The STB may be in standby mode. Try using the remote control’s 
button to turn it on.
2Wait for a short while. The STB may take a minute or so to start up.
3If the LED still does not turn steady green, turn the STB off and on.
4If the problem persists, contact the vendor.
One of the LEDs does not behave as expected.
1Make sure you understand the normal behavior of the LED. See Section 1.2 on page 18.
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