D

Customer Support

In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a ZyXEL office for the region in which you bought the device. Regional offices are listed below (see also http:// www.zyxel.com/web/contact_us.php). Please have the following information ready when you contact an office.

Required Information

Product model and serial number.

Warranty Information.

Date that you received your device.

Brief description of the problem and the steps you took to solve it.

“+” is the (prefix) number you dial to make an international telephone call.

Corporate Headquarters (Worldwide)

Support E-mail: support@zyxel.com.tw

Sales E-mail: sales@zyxel.com.tw

Telephone: +886-3-578-3942

Fax: +886-3-578-2439

Web: www.zyxel.com

Regular Mail: ZyXEL Communications Corp., 6 Innovation Road II, Science Park, Hsinchu 300, Taiwan

China - ZyXEL Communications (Beijing) Corp.

Support E-mail: cso.zycn@zyxel.cn

Sales E-mail: sales@zyxel.cn

Telephone: +86-010-82800646

Fax: +86-010-82800587

Address: 902, Unit B, Horizon Building, No.6, Zhichun Str, Haidian District, Beijing

Web: http://www.zyxel.cn

China - ZyXEL Communications (Shanghai) Corp.

Support E-mail: cso.zycn@zyxel.cn

Sales E-mail: sales@zyxel.cn

Telephone: +86-021-61199055

Fax: +86-021-52069033

 

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STB-1001S2 User’s Guide