Chapter 56 Troubleshooting

user, the authentication attempt will always fail. (This is related to AAA servers and authentication methods, which are discussed in Chapter 44 on page 749 and Chapter 45 on page 759, respectively.)

I cannot add the admin users to a user group with access users.

You cannot put access users and admin users in the same user group.

I cannot add the default admin account to a user group.

You cannot put the default admin account into any user group.

I cannot get the device HA synchronization to work.

Only ZyWALLs of the same model and firmware version can synchronize.

Device HA synchronization is not working for subscription services.

Subscribe to services on the backup ZyWALL before synchronizing it with the master

ZyWALL. Synchronization includes updates for services to which the master and backup ZyWALLs are both subscribed. For example, a backup subscribed to IDP/ AppPatrol, but not anti-virus, gets IDP/AppPatrol updates from the master, but not anti-virus updates. It is highly recommended to subscribe the master and backup ZyWALLs to the same services.

The schedule I configured is not being applied at the configured times.

Make sure the ZyWALL’s current date and time are correct.

I cannot get a certificate to import into the ZyWALL.

 

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ZyWALL USG 300 User’s Guide