O U B L E S H O O T | Kodak Kodak 10/100 Network Interface Card

Troubleshooting

12 Troubleshooting

For easier referencing, troubleshooting steps are consistent with the following ÒNIC and Printer Installation/ConÞguration OverviewÓ steps outlined in theÓNIC Intro/OverviewÓ chapter :

¥Step 1: Assess your Network/Printing Environment.

¥Step 2: Gather Necessary Components.

¥Step 3: Install the NIC Hardware, if necessary.

¥Step 4: ConÞgure the NIC, if necessary.

¥Step 5: ConÞgure print servers, if necessary.

¥Step 6: ConÞgure the printer on user workstations.

¥Step 7: Printing:

A troubleshooting ßowchart is provided with steps consistent with the ßowcharts in the ÒIntroductionÓ chapter and ÒQuick Reference GuideÓthe with references to further information. Also, step details are provided after the ßowchart.

T R O U B L E S H O O T

July 1998

12-1

Image 133

Kodak Kodak 10/100 Network Interface Card, 3H0610 manual O U B L E S H O O T

Contents

Kodak 10/100 Network Interface Card R O D U C T I O N July Windows for WorkGroups Windows NT 3.51Workstation/Servers Printing Unix Environment 10-1 Troubleshooting 12-1 Appendix B Third Party Network Applications and Utilities Appendix C Upgrading NIC Firmware and Resetting NIC to Kodak 10/100 NIC Introduction and ConÞguration Using this GuideAbout this Guide Contents of this Guide NIC Package Contents Hardware Features Kodak 10/100 NIC FeaturesUpgrading from a Kodak 10Mbit NIC Protocols NIC and Printer Installation/ConÞguration OverviewNetwork Performance Yes Printer/NIC Installation and ConÞguration Overview Gather the necessary components Assess your network/printing environment ConÞgure the NIC from the desired platform Install the NIC hardware, if necessary ConÞgure the printer on workstations ConÞgure the print servers, if necessary Printing Troubleshooting T a L L a T I O N T a L L a T I O N Preparing the Kodak DCP 9000 and 9300 Proofers Installing or Removing the NIC Printing a NIC Conﬁguration Test T a L L a T I O N NIC Faceplate Conﬁguring the Network Parameters T a L L a T I O N Windows FastManage ConÞguration Utilities FastManage Features Software Requirements FastManage Hardware Requirements Extracting Files from the Windows Utilities Diskette Setting up the FastManage Utilities Installing FastManage T M a N a G E Advanced Options window FastManage Discovery Application Opening the Discovery Application Windows FastManage Configuration Utilities Kodak Printer/Proofer NIC Icon Names Renaming a Discovery Map Discovery Application Tools Downloading Firmware Upgrade Files TCP/IP Only Using the Ping ManagerChanging from the Node Name to an Address Changing the Host Name for the Devices Display Fields Discovery Application PreferencesAutomatic Operations Fields Files Fields Broadcast Fields Windows FastManage Configuration Utilities IPX Parameters NetBIOS ParametersGeneral Discovery Options Application Launch Parameters 6 Mib2 System Parameters T M a N a G E Fastmanage Kodak NIC Manager Application NIC Manager ConÞguration Menus IP ConÞguration 1 TCP/IP Configuration¥ IP Traps Restricted Hosts Novell ConfigurationIPX ConÞguration ¥ IPX Traps NDS ConÞguration General ConÞgurationPrint Server ConÞguration ¥ General ConÞg Ethertalk Configuration NetBIOS Configuration ¥ NetBIOS ConÞg SMB Configuration¥ SMB ConÞg Status Menu FastManage Ping ApplicationHelp Menu T M a N a G E FastManage Bootp Application T M a N a G E NetBeui Browsing and Sharing Abilities DOS Tools for NetBIOS Problem Solution Troubleshooting FastManageError Messages IP Address Validation Messages Solution General Messages Cause SolutionIP Address Validation Messages Ping Application Message Solution Discovery Application Messages SolutionDiscovery Application Messages Ping Application Message Bootp Server Application Messages Problem Cause Solution Bootp Server Application Messages Configuring using Pconsole NetWare Client Installation OverviewNovell NetWare ConÞguring in a Bindery Environment ConÞguring in an NDS Environment Configuring Your NDS Server using PconsolePconsole Select Other/Unknown Configuring the NIC for NDSAdditional Queues Choose Printers under the Available Options window Create Print Server window appears Creating an NDS Print Server Using NWadminCreating a New Printer Type the Print Queue Name and click Create Creating a Print Queue Connecting the Print Server to a Printer Assigning a Print Queue to a Print Server ConÞguring in a Mixed Bindery and NDS Environment V E L L R E Novell NetWare AppleTalk Configuring Novell NetWare 3.x for AppleTalk Pconsole Configuring Novell NetWare 4.x for AppleTalk Troubleshooting Netware NIC Console Messages Failed to login to Þle server SERVER1 for server FakepsCould not attach QUEUE1 Attaching queue QUEUE1 on server SERVER1 ConÞgure the NIC Windows for WorkGroupsConÞgure the Workstation for Printing ConÞgure the NIC, if necessary Adding a Printer to Your System Windows O W S Using the ÒAdd PrinterÓ Method O W S O W S O W S O W S Setting Printer Properties O W S ConÞgure the NIC, if necessary Windows NT 3.51Workstation/ServersConÞgure the print servers, if necessary Corrupted Image Data Network Service and Protocol Installation Adding a Printer ConÞguring your Workstation for Printing Adding a Printer Select LPR Port Printing via TCP/IP LPR Port Select AppleTalk Printing Devices, then click on OK Printing via AppleTalk O W S Click on the Share this Printer on the Network check box Printing via a Server/Print Queue Windows NT 3.51Workstation/Servers ConÞgure Print Servers Windows NT 4.0 Workstation/Servers Preventing Corrupt Image Data Adding a Printer to Your System O W S From the Add Printer Wizard Add Port window, click on Next Add LPR compatible printer window appears Click on Add Port in the Add Printer Wizard window Select AppleTalk Printing Devices Printing via a Print Queue Installing the Kodak Printer Driver O W S Add Printer Wizard window opens You are prompted whether to print a test Printer Properties Setting Up Output Properties Windows NT 4.0 Workstation/Servers Apple/Macintosh Environments Kodak 10/100 NIC Utilities for Macintosh I N T O S H Conﬁguring the NIC Default AppleTalk/EtherTalk Parameters Printer Test Network Protocols Enabled 10.1 ConÞguring the NIC from Unix TCP/IP Platforms Unix Environment Setting the IP Address Using Arp and Telnet Verifying IP Address is Set Properly Introduction to LPD/LPR Setting up LPD/LPR Printer/NIC Setup using the Installation ScriptRemote or Direct Network Spooling Kodak\ Manual NIC Installation for BSD Machines Lpadmin -pprinter name -I any Usr/lib/lpadmin -p printer -s host name! remote queueUsr/spool/lp/admins/lp/interfaces Touch /dev/kodak Printcap File Parameters Name Type Default Description Tftp Support for the printer/NIC PostScript and Raster Modes Printing Press Setup/Select July 11-3 Printing in PostScript Mode from Windows/DOS Systems Kodak DS 8650 PS, LPT1 Printing in PostScript Mode from Macintosh Systems11.4.3.2Windows 95 and Windows NT 3.51Systems Command Function BSD Print CommandsPrinting from BSD Unix Systems Printing from Unix System V Systems Printing with MultiNet on a VMS host Printing from VMS SystemsMultinet conÞgure/printers Printing with WIN/TCP on a VMS network or with DEC UCX I N T I N G O U B L E S H O O T 12-2 July L E S H O O T 12-4 July Verifying Standalone Printer Functions Verify Network Parameters Verify Network Connectivity Verify Application and Printer Parameters Novell NetWare Installations TelnetIP Address2002 Netware debug via Telnet session July 12-9 NT Installations PostScript mode AppleTalk InstallationsRaster Mode Printer appears to be ready, but you cannot print 12.8 TCP/IP InstallationsYpcat hosts Ypmatch DS 8650 hosts You can only print small Þles You can ping the printer but cannot printYou cannot print from a DOS or Windows application Appendix a NIC Telnet NIC Telnet ModeNIC Telnet Session 1 CÑConfigure Console for status monitoring Telnet Diagnostic and ConÞguration Commands2 DÑDisplay summary configuration parameters Sample Telnet Session depicting Monitor options 4 IÑDisplay/set IP address 3 FÑFlash firmware load enable/disable MÑMicrosoft Windows print services options 5 LÑLimit monitor network access by password6 NÑNetwork protocols menu AÑAppleTalk options NÑNetware options 7 TÑTCP/IP sockets, lpd, rarp, bootp, tftp optionsEÑTCP/IP engine options TCP/IP menu options S Socket Options Finishing Up a Telnet SessionTCP/IP menu options L LPD Options 9 +ÑPrint PostScript test Windows 95 LPR Utilities Appendix B Third Party Network Applications and UtilitiesPC-NFS for Windows Net printers servername Upgrading the Flash EPROMs Using the Network Download ProcedureDownloading the Flash Image Restoring the Alternate Bank Image Recovering from a Failed Download Completing the Download ¥ Enable Network DownloadÑThe default state Resetting the NIC to Factory Defaults Appendix D NIC SpeciÞcations RJ-45 ConnectorRx/Tx Crossover Cable Test Print Settings When Using Defaults Climate Storage TemperatureElectrical UTP Interface Regulatory Approvals P E N D I NIC Specifications Appendix E Technical Assistance Kodak Web Site Printing Solutions from other vendorsRetailer Kodak Customer Assistance Center Numerics Index DOS Features IPX PC-NFS Quick setup Raster Unix environment 10-1 upgrade 1-4 upgrading