8
2. Quality and standard guarantee
2.1. Management declaration
Our goal is the client’s satisfaction, therefore this management has decided to establish a quality and environmental policy, by means of installation a quality and environmental management system that becomes us capable to comply the requirements demanded by the standard ISO 9001 and ISO 14001 and by our clients and concerned parts too.
Likewise, the enterprise management is committed to the development and improvement of the quality and environmental management system, through:
•The communication to all the company about the importance of satisfaction both in the client’s requirements and in the legal regulations.
•Publicizing the quality and environmental policy diffusion and meeting the quality and environment targets.
•To carry out revisions by the management.
•To provide the needed resources.
Quality and environmental officer
The management designated person in charge of the quality and environment department, who, independent of other responsibilities, has the responsibility and authority to assure that the processes of the quality and environmental management systems are established and maintained; to inform the management about the operation of the quality and environmental management system, including areas for improvement; and to promote the knowledge of the requirements and environmental requirements at all levels of the organization.
The following process map represents the interaction among all the processes of the quality and environmental system:
CONTINUOUS IMPROVEMENT PROCEDURE / MANAGEMENT REVISION
QUALITY MANAGEMENT PROCESS 
ENVIRONMENT MANAGEMENT PROCESS
R & D PROCESS | TECHNICAL OFFICE PROCESS | CLIENT: |
CLIENTS |
| - PRODUCT |
COMMERCIAL PROCESS | PRODUCTION PROCESS | - SERVICE |
|
INTERNAL LOGISTICS PROCESS
MAINTENANCE PROCESS
TRAINING PROCESS