Lenovo 3397, 3398, 3399, 3414, 3396, 3416, 3426, 3415, 3423, 3418 CD problems, CD or DVD does not work

Page 73

•If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on page 74 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 75.

CD problems

Select your symptom from the following list:

•“An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 61

•“A CD or DVD does not work” on page 61

•“Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer” on page 61

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

Actions:

•If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

•If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work” on page 61.

If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 61.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

•Verify that the disc is inserted correctly, with its label up.

•Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

•Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 47 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on page 74 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 75.

Chapter 10. Troubleshooting and diagnostics 61

Page 72 Page 74
Image 73
Page 72 Page 74
Contents ThinkCentre Edge User Guide Third Edition September Copyright Lenovo Contents Appendix A. Notices Iii Iv ThinkCentre Edge User Guide Service and upgrades Important safety informationStatic electricity prevention Extension cords and related devices Power cords and power adaptersExternal devices Plugs and outletsHeat and product ventilation Operating environment Modem safety informationCleaning and maintenance Power supply statementLaser compliance statement ThinkCentre Edge User Guide Product overview FeaturesInput/Output I/O features System management featuresPower supply ConnectivityPreinstalled software programs Security featuresPreinstalled operating system Accessing Lenovo programs on the Windows 7 operating system SpecificationsLenovo programs Program Icon name Accessing Lenovo programs from Control PanelAn introduction to Lenovo programs Accessing Lenovo programs on the Windows 8 operating systemCommunications Utility Fingerprint SoftwareLenovo Solution Center Lenovo SettingsPassword Manager Power ManagerLocations System UpdateView Management Utility Connector Description Hdmi connector Locating connectors on the rear of your computerMachine type and model label Adjusting the computer standFollowing is a sample of the machine type and model label Frequently asked questions Using your computerAccessing Control Panel on the Windows 8 operating system Where can I find help about the Windows operating system?Using Windows shortcut keys Using the keyboardUsing the blue ThinkVantage button Using a fingerprint readerAdjusting audio Using the wheel mouseSetting the volume from the desktop Adding the volume icon to the taskbarUsing CDs and DVDs Setting the volume from Control PanelSound section, click Adjust system volume Handling and storing CD and DVD mediaPlaying a CD or DVD Using the single-touch and multi-touch featureRecording a CD or DVD Using the multi-touch feature Using the single-touch featureYou and your computer Accessibility and comfortArranging your workspace ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Register your computer with Lenovo Voltage-selection switchMoving your computer to another country or region Replacement power cords Security Security featuresBios passwords Using passwordsAttaching an integrated cable lock Using and understanding firewalls Windows passwordsProtecting data against viruses ThinkCentre Edge User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system stand Removing the system stand Removing the rubber piece from each foot stand Removing and reinstalling the foot standsReinstall the rubber piece on each foot stand Replacing the USB keyboard or mouse Replacing the wireless keyboardInstalling the keyboard batteries Replacing the wireless mouseInstalling or replacing hardware Obtaining device drivers Recovery information for the Windows 7 operating system Recovery informationCreating and using recovery media Creating recovery media Performing backup and recovery operationsUsing recovery media Performing a backup operationPerforming a recovery operation Using the Rescue and Recovery workspaceClick the Restore your system from a backup icon Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications Reinstalling preinstalled applications and device driversReinstalling preinstalled device drivers Reinstalling device drivers Reinstalling software programsSolving recovery problems Refreshing your computer Recovery information for the Windows 8 operating systemThinkCentre Edge User Guide Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Password considerationsAdministrator Password Power-On PasswordSetting, changing, and deleting a password Enabling or disabling a deviceSelecting a startup device Exiting the Setup Utility programSelecting a temporary startup device Selecting or changing the startup device sequenceThinkCentre Edge User Guide Updating flashing the Bios from a disc Using system programsUpdating system programs Click Downloads and drivers Updating flashing the Bios from your operating systemUsing System Update Preventing problemsKeeping your computer current Getting the latest device drivers for your computerBasics Cleaning your computerKeyboard ComputerOptical mouse Display screenCleaning a liquid crystal display LCD surface Good maintenance practicesCleaning a glass-screen surface Moving your computerPreventing problems ThinkCentre Edge User Guide Basic troubleshooting Troubleshooting and diagnosticsTroubleshooting procedure Audio problems TroubleshootingNo audio in Windows No audio in DOS applications or games Sound comes from one external speaker onlyCD or DVD does not work CD problemsBlack screen instead of DVD video DVD problemsDVD movie will not play No audio or intermittent audio while playing DVD movieKeyboard, mouse, or pointing device problems Intermittent problemsInvalid disc or no disc found message All or some keys on the keyboard do not workPointer on the screen does not move smoothly with the mouse Mouse or pointing device does not workFingerprint reader does not work Click Hardware and Sound Click Devices and PrintersWireless keyboard does not work Monitor problemsWrong characters appear on the screen Image is discolored Image appears to be flickeringEthernet problems Networking problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWake on LAN feature is not working Wireless LAN problemAdapter stops working for no apparent reason Wireless WAN problem Option problemsBluetooth problem An option that was just installed does not workAn option that previously worked does not work now Performance and lockup problemsInsufficient free hard disk drive space Click Start ComputerExcessive number of fragmented files Serial port problems Printer problemsSoftware problems Click OptimizeSoftware does not work as expected USB problemsLenovo Solution Center Getting information, help, and service Using the documentation and diagnostic programs Help and serviceCalling for service Lenovo Support Web sitePurchasing additional services Using other servicesThinkCentre Edge User Guide Appendix A. Notices Trademarks Export classification notice Appendix B. Regulatory informationElectronic emissions notices Federal Communications Commission Declaration of ConformityThinkCentre Edge User Guide Additional regulatory information ThinkCentre Edge User Guide Important Weee information Appendix C. Weee and recycling informationRecycling information Recycling information for Brazil Battery recycling information for TaiwanBattery recycling information for the European Union ThinkCentre Edge User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Windows 7 or Windows 8 operating system Appendix E. Energy Star model informationThinkCentre Edge User Guide Bakım, onarım ve kullanımda uyulması gereken kurallar İmalatçı ya da ithalatçı firmaya ilişkin bilgilerTaşıma ve nakliye sırasında dikkat edilecek hususlar Kullanım hatalarına ilişkin bilgilerBağlantı ve montaja ilişkin bilgiler Bdh Bilişim Destek Hiz. San. Ve Tic. A.Ş Garanti Hizmetinin Alınabileceği MerkezlerDestek Bilgisayar Ve İletişim Hiz. Tic. A.Ş Bdh Bilişim Destek Hizmetleri San.Ve TicBilgi Birikim Sistemleri Elktr. ve Bilg Bdh Bilişim Destek Hizmetleri San.Ve Tic.AşYedi Yirmidört Bilişim Hizmetleri Ticaret A.S Bdh Bilişim Destek Hizmetleri San.Ve Tic. A.Ş Adapa Bilgi Sistemleri Tur.San. Ve Tic.A.ŞBdh Bilişim Destek Hizmetleri Sanayi Ve Ticaret A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic.A.ŞŞanliurfa Index Password Administrator Considerations
Top Page Image Contents