Lenovo 3397, 3398, 3399, 3414, 3396, 3416, 3426, 3415 USB problems, Software does not work as expected

Page 85

•“When using a sort feature, dates do not sort in the correct order” on page 73

•“Software does not work as expected” on page 73

When using a sort feature, dates do not sort in the correct order

Symptom: When using a sort feature, dates do not sort in the correct order.

Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Software does not work as expected

Symptom: Software does not work as expected.

Actions:

•Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key.

•If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.

•To determine if problems are caused by newly installed software, verify that:

–Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.)

–The software is designed to operate on your computer.

–Other software works on your computer.

–The software you are using works correctly on another computer.

•If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem.

•Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

•If the software program used to work correctly, but does not work correctly now, do the following:

–On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System

➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.

–On the Windows 8 operating system, open Control Panel and click System and Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on the screen.

•If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 “Getting information, help, and service” on page 75 for details.

USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

Chapter 10. Troubleshooting and diagnostics 73

Page 84 Page 86
Image 85
Page 84 Page 86
Contents ThinkCentre Edge User Guide Third Edition September Copyright Lenovo Contents Appendix A. Notices Iii Iv ThinkCentre Edge User Guide Service and upgrades Important safety informationStatic electricity prevention Extension cords and related devices Power cords and power adaptersExternal devices Plugs and outletsHeat and product ventilation Operating environment Modem safety informationCleaning and maintenance Power supply statementLaser compliance statement ThinkCentre Edge User Guide Product overview FeaturesInput/Output I/O features System management featuresPower supply ConnectivityPreinstalled software programs Security featuresPreinstalled operating system Accessing Lenovo programs on the Windows 7 operating system SpecificationsLenovo programs Program Icon name Accessing Lenovo programs from Control PanelAn introduction to Lenovo programs Accessing Lenovo programs on the Windows 8 operating systemCommunications Utility Fingerprint SoftwareLenovo Solution Center Lenovo SettingsPassword Manager Power ManagerLocations System UpdateView Management Utility Connector Description Hdmi connector Locating connectors on the rear of your computerMachine type and model label Adjusting the computer standFollowing is a sample of the machine type and model label Frequently asked questions Using your computerAccessing Control Panel on the Windows 8 operating system Where can I find help about the Windows operating system?Using Windows shortcut keys Using the keyboardUsing the blue ThinkVantage button Using a fingerprint readerAdjusting audio Using the wheel mouseSetting the volume from the desktop Adding the volume icon to the taskbarUsing CDs and DVDs Setting the volume from Control PanelSound section, click Adjust system volume Handling and storing CD and DVD mediaPlaying a CD or DVD Using the single-touch and multi-touch featureRecording a CD or DVD Using the multi-touch feature Using the single-touch featureYou and your computer Accessibility and comfortArranging your workspace ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Register your computer with Lenovo Voltage-selection switchMoving your computer to another country or region Replacement power cords Security Security featuresBios passwords Using passwordsAttaching an integrated cable lock Using and understanding firewalls Windows passwordsProtecting data against viruses ThinkCentre Edge User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system stand Removing the system stand Removing the rubber piece from each foot stand Removing and reinstalling the foot standsReinstall the rubber piece on each foot stand Replacing the USB keyboard or mouse Replacing the wireless keyboardInstalling the keyboard batteries Replacing the wireless mouseInstalling or replacing hardware Obtaining device drivers Recovery information for the Windows 7 operating system Recovery informationCreating and using recovery media Creating recovery media Performing backup and recovery operationsUsing recovery media Performing a backup operationPerforming a recovery operation Using the Rescue and Recovery workspaceClick the Restore your system from a backup icon Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications Reinstalling preinstalled applications and device driversReinstalling preinstalled device drivers Reinstalling device drivers Reinstalling software programsSolving recovery problems Refreshing your computer Recovery information for the Windows 8 operating systemThinkCentre Edge User Guide Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Password considerationsAdministrator Password Power-On PasswordSetting, changing, and deleting a password Enabling or disabling a deviceSelecting a startup device Exiting the Setup Utility programSelecting a temporary startup device Selecting or changing the startup device sequenceThinkCentre Edge User Guide Updating flashing the Bios from a disc Using system programsUpdating system programs Click Downloads and drivers Updating flashing the Bios from your operating systemUsing System Update Preventing problemsKeeping your computer current Getting the latest device drivers for your computerBasics Cleaning your computerKeyboard ComputerOptical mouse Display screenCleaning a liquid crystal display LCD surface Good maintenance practicesCleaning a glass-screen surface Moving your computerPreventing problems ThinkCentre Edge User Guide Basic troubleshooting Troubleshooting and diagnosticsTroubleshooting procedure Audio problems TroubleshootingNo audio in Windows No audio in DOS applications or games Sound comes from one external speaker onlyCD or DVD does not work CD problemsBlack screen instead of DVD video DVD problemsDVD movie will not play No audio or intermittent audio while playing DVD movieKeyboard, mouse, or pointing device problems Intermittent problemsInvalid disc or no disc found message All or some keys on the keyboard do not workPointer on the screen does not move smoothly with the mouse Mouse or pointing device does not workFingerprint reader does not work Click Hardware and Sound Click Devices and PrintersWireless keyboard does not work Monitor problemsWrong characters appear on the screen Image is discolored Image appears to be flickeringEthernet problems Networking problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWake on LAN feature is not working Wireless LAN problemAdapter stops working for no apparent reason Wireless WAN problem Option problemsBluetooth problem An option that was just installed does not workAn option that previously worked does not work now Performance and lockup problemsInsufficient free hard disk drive space Click Start ComputerExcessive number of fragmented files Serial port problems Printer problemsSoftware problems Click OptimizeSoftware does not work as expected USB problemsLenovo Solution Center Getting information, help, and service Using the documentation and diagnostic programs Help and serviceCalling for service Lenovo Support Web sitePurchasing additional services Using other servicesThinkCentre Edge User Guide Appendix A. Notices Trademarks Export classification notice Appendix B. Regulatory informationElectronic emissions notices Federal Communications Commission Declaration of ConformityThinkCentre Edge User Guide Additional regulatory information ThinkCentre Edge User Guide Important Weee information Appendix C. Weee and recycling informationRecycling information Recycling information for Brazil Battery recycling information for TaiwanBattery recycling information for the European Union ThinkCentre Edge User Guide Ukraine RoHS China RoHS Turkish RoHSIndia RoHS Windows 7 or Windows 8 operating system Appendix E. Energy Star model informationThinkCentre Edge User Guide Bakım, onarım ve kullanımda uyulması gereken kurallar İmalatçı ya da ithalatçı firmaya ilişkin bilgilerTaşıma ve nakliye sırasında dikkat edilecek hususlar Kullanım hatalarına ilişkin bilgilerBağlantı ve montaja ilişkin bilgiler Bdh Bilişim Destek Hiz. San. Ve Tic. A.Ş Garanti Hizmetinin Alınabileceği MerkezlerDestek Bilgisayar Ve İletişim Hiz. Tic. A.Ş Bdh Bilişim Destek Hizmetleri San.Ve TicBilgi Birikim Sistemleri Elktr. ve Bilg Bdh Bilişim Destek Hizmetleri San.Ve Tic.AşYedi Yirmidört Bilişim Hizmetleri Ticaret A.S Bdh Bilişim Destek Hizmetleri San.Ve Tic. A.Ş Adapa Bilgi Sistemleri Tur.San. Ve Tic.A.ŞBdh Bilişim Destek Hizmetleri Sanayi Ve Ticaret A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic.A.ŞŞanliurfa Index Password Administrator Considerations
Top Page Image Contents