Lenovo 3398, 3397, 3399 Printer problems, Serial port problems, Software problems, Click Optimize

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4.Click the Tools tab.

5.Click Optimize.

6.Click Optimize again to start a disk-defragmentation process.

Printer problems

Printer is supported by some certain computer models.

Symptom: The printer does not work.

Actions: Verify that:

1.The printer is turned on and is online.

2.Paper is loaded correctly.

3.The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.

Note: Non-IEEE-approved printer signal cables might cause unpredictable problems.

1.Any device drivers and other software that came with the printer are correctly installed.

2.You have assigned the printer port correctly in your operating system, application program, or BIOS settings. For more information about BIOS settings, see Chapter 7 “Using the Setup Utility program” on page 45.

If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 75.

Serial port problems

Serial port is available with some certain computer models.

Use this information to troubleshoot the serial port and devices attached to the serial port.

Symptom: Serial port cannot be accessed.

Actions:

•Make sure the serial cable is securely connected to the serial port on the computer and to the serial device. If the serial device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

•If the serial device has its own On/Off switch, make sure it is in the On position.

•If the serial device has an Online switch, make sure it is in the Online position.

•If the serial device is a printer, make sure paper is loaded correctly.

•Verify that any software supplied with the serial device is correctly installed. Refer to the documentation for the serial-device option.

•Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated.

If these actions do not correct the problem, run the diagnostic programs (see “Lenovo Solution Center” on page 74 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 75.

Software problems

Select your symptom from the following list:

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Contents ThinkCentre Edge User Guide Third Edition September Copyright Lenovo Contents Appendix A. Notices Iii Iv ThinkCentre Edge User Guide Important safety information Service and upgradesStatic electricity prevention Power cords and power adapters Extension cords and related devicesPlugs and outlets External devicesHeat and product ventilation Modem safety information Operating environmentPower supply statement Cleaning and maintenanceLaser compliance statement ThinkCentre Edge User Guide Features Product overviewSystem management features Input/Output I/O featuresPower supply ConnectivitySecurity features Preinstalled software programsPreinstalled operating system Specifications Accessing Lenovo programs on the Windows 7 operating systemLenovo programs Accessing Lenovo programs from Control Panel Program Icon nameAccessing Lenovo programs on the Windows 8 operating system An introduction to Lenovo programsCommunications Utility Fingerprint SoftwareLenovo Settings Lenovo Solution CenterPassword Manager Power ManagerSystem Update LocationsView Management Utility Connector Description Locating connectors on the rear of your computer Hdmi connectorAdjusting the computer stand Machine type and model labelFollowing is a sample of the machine type and model label Using your computer Frequently asked questionsAccessing Control Panel on the Windows 8 operating system Where can I find help about the Windows operating system?Using the keyboard Using Windows shortcut keysUsing the blue ThinkVantage button Using a fingerprint readerUsing the wheel mouse Adjusting audioSetting the volume from the desktop Adding the volume icon to the taskbarSetting the volume from Control Panel Using CDs and DVDsSound section, click Adjust system volume Handling and storing CD and DVD mediaUsing the single-touch and multi-touch feature Playing a CD or DVDRecording a CD or DVD Using the single-touch feature Using the multi-touch featureAccessibility and comfort You and your computerArranging your workspace ComfortGlare and lighting Air circulationElectrical outlets and cable lengths Voltage-selection switch Register your computer with LenovoMoving your computer to another country or region Replacement power cords Security features SecurityUsing passwords Bios passwordsAttaching an integrated cable lock Windows passwords Using and understanding firewallsProtecting data against viruses ThinkCentre Edge User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system stand Removing the system stand Removing and reinstalling the foot stands Removing the rubber piece from each foot standReinstall the rubber piece on each foot stand Replacing the wireless keyboard Replacing the USB keyboard or mouseReplacing the wireless mouse Installing the keyboard batteriesInstalling or replacing hardware Obtaining device drivers Recovery information Recovery information for the Windows 7 operating systemCreating and using recovery media Performing backup and recovery operations Creating recovery mediaUsing recovery media Performing a backup operationUsing the Rescue and Recovery workspace Performing a recovery operationClick the Restore your system from a backup icon Creating and using a rescue medium Using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications and device drivers Reinstalling preinstalled applicationsReinstalling preinstalled device drivers Reinstalling software programs Reinstalling device driversSolving recovery problems Recovery information for the Windows 8 operating system Refreshing your computerThinkCentre Edge User Guide Using the Setup Utility program Starting the Setup Utility programViewing and changing settings Password considerationsPower-On Password Administrator PasswordSetting, changing, and deleting a password Enabling or disabling a deviceExiting the Setup Utility program Selecting a startup deviceSelecting a temporary startup device Selecting or changing the startup device sequenceThinkCentre Edge User Guide Using system programs Updating flashing the Bios from a discUpdating system programs Updating flashing the Bios from your operating system Click Downloads and driversPreventing problems Using System UpdateKeeping your computer current Getting the latest device drivers for your computerCleaning your computer BasicsComputer KeyboardOptical mouse Display screenGood maintenance practices Cleaning a liquid crystal display LCD surfaceCleaning a glass-screen surface Moving your computerPreventing problems ThinkCentre Edge User Guide Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure Troubleshooting Audio problemsNo audio in Windows Sound comes from one external speaker only No audio in DOS applications or gamesCD problems CD or DVD does not workDVD problems Black screen instead of DVD videoDVD movie will not play No audio or intermittent audio while playing DVD movieIntermittent problems Keyboard, mouse, or pointing device problemsInvalid disc or no disc found message All or some keys on the keyboard do not workMouse or pointing device does not work Pointer on the screen does not move smoothly with the mouseFingerprint reader does not work Click Hardware and Sound Click Devices and PrintersMonitor problems Wireless keyboard does not workWrong characters appear on the screen Image appears to be flickering Image is discoloredNetworking problems Ethernet problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWireless LAN problem Wake on LAN feature is not workingAdapter stops working for no apparent reason Option problems Wireless WAN problemBluetooth problem An option that was just installed does not workPerformance and lockup problems An option that previously worked does not work nowInsufficient free hard disk drive space Click Start ComputerExcessive number of fragmented files Printer problems Serial port problemsSoftware problems Click OptimizeUSB problems Software does not work as expectedLenovo Solution Center Getting information, help, and service Help and service Using the documentation and diagnostic programsCalling for service Lenovo Support Web siteUsing other services Purchasing additional servicesThinkCentre Edge User Guide Appendix A. Notices Trademarks Appendix B. Regulatory information Export classification noticeElectronic emissions notices Federal Communications Commission Declaration of ConformityThinkCentre Edge User Guide Additional regulatory information ThinkCentre Edge User Guide Appendix C. Weee and recycling information Important Weee informationRecycling information Battery recycling information for Taiwan Recycling information for BrazilBattery recycling information for the European Union ThinkCentre Edge User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS Appendix E. Energy Star model information Windows 7 or Windows 8 operating systemThinkCentre Edge User Guide İmalatçı ya da ithalatçı firmaya ilişkin bilgiler Bakım, onarım ve kullanımda uyulması gereken kurallarTaşıma ve nakliye sırasında dikkat edilecek hususlar Kullanım hatalarına ilişkin bilgilerBağlantı ve montaja ilişkin bilgiler Garanti Hizmetinin Alınabileceği Merkezler Bdh Bilişim Destek Hiz. San. Ve Tic. A.ŞDestek Bilgisayar Ve İletişim Hiz. Tic. A.Ş Bdh Bilişim Destek Hizmetleri San.Ve TicBdh Bilişim Destek Hizmetleri San.Ve Tic.Aş Bilgi Birikim Sistemleri Elktr. ve BilgYedi Yirmidört Bilişim Hizmetleri Ticaret A.S Adapa Bilgi Sistemleri Tur.San. Ve Tic.A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic. A.ŞBdh Bilişim Destek Hizmetleri Sanayi Ve Ticaret A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic.A.ŞŞanliurfa Index Password Administrator Considerations
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