Lenovo 3396, 3398, 3397, 3399, 3414 Lenovo Support Web site, Help and service, Calling for service

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•Access troubleshooting and support information for your computer model and other supported products.

•Find the service and support phone numbers for your country or region.

•Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available on the Lenovo Support Web site at:

http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

•Drivers and software

•Diagnostic solutions

•Product and service warranty

•Product and parts details

•User guides and manuals

•Knowledge base and frequently asked questions

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 10 “Troubleshooting and diagnostics” on page 57. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 75.

If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help.

Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Lenovo Solution Center” on page 74.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at:

http://support.lenovo.com

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

The following services are available during the warranty period:

•Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

•Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

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Contents ThinkCentre Edge User Guide Third Edition September Copyright Lenovo Contents Appendix A. Notices Iii Iv ThinkCentre Edge User Guide Service and upgrades Important safety informationStatic electricity prevention Power cords and power adapters Extension cords and related devicesExternal devices Plugs and outletsHeat and product ventilation Modem safety information Operating environmentCleaning and maintenance Power supply statementLaser compliance statement ThinkCentre Edge User Guide Features Product overviewSystem management features Input/Output I/O featuresPower supply ConnectivityPreinstalled software programs Security featuresPreinstalled operating system Accessing Lenovo programs on the Windows 7 operating system SpecificationsLenovo programs Accessing Lenovo programs from Control Panel Program Icon nameAccessing Lenovo programs on the Windows 8 operating system An introduction to Lenovo programsCommunications Utility Fingerprint SoftwareLenovo Settings Lenovo Solution CenterPassword Manager Power ManagerLocations System UpdateView Management Utility Connector Description Locating connectors on the rear of your computer Hdmi connectorAdjusting the computer stand Machine type and model labelFollowing is a sample of the machine type and model label Using your computer Frequently asked questionsAccessing Control Panel on the Windows 8 operating system Where can I find help about the Windows operating system?Using the keyboard Using Windows shortcut keysUsing the blue ThinkVantage button Using a fingerprint readerUsing the wheel mouse Adjusting audioSetting the volume from the desktop Adding the volume icon to the taskbarSetting the volume from Control Panel Using CDs and DVDsSound section, click Adjust system volume Handling and storing CD and DVD mediaPlaying a CD or DVD Using the single-touch and multi-touch featureRecording a CD or DVD Using the single-touch feature Using the multi-touch featureAccessibility and comfort You and your computerArranging your workspace ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Register your computer with Lenovo Voltage-selection switchMoving your computer to another country or region Replacement power cords Security features SecurityBios passwords Using passwordsAttaching an integrated cable lock Using and understanding firewalls Windows passwordsProtecting data against viruses ThinkCentre Edge User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system stand Removing the system stand Removing and reinstalling the foot stands Removing the rubber piece from each foot standReinstall the rubber piece on each foot stand Replacing the wireless keyboard Replacing the USB keyboard or mouseReplacing the wireless mouse Installing the keyboard batteriesInstalling or replacing hardware Obtaining device drivers Recovery information for the Windows 7 operating system Recovery informationCreating and using recovery media Performing backup and recovery operations Creating recovery mediaUsing recovery media Performing a backup operationPerforming a recovery operation Using the Rescue and Recovery workspaceClick the Restore your system from a backup icon Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications Reinstalling preinstalled applications and device driversReinstalling preinstalled device drivers Reinstalling device drivers Reinstalling software programsSolving recovery problems Recovery information for the Windows 8 operating system Refreshing your computerThinkCentre Edge User Guide Using the Setup Utility program Starting the Setup Utility programViewing and changing settings Password considerationsPower-On Password Administrator PasswordSetting, changing, and deleting a password Enabling or disabling a deviceExiting the Setup Utility program Selecting a startup deviceSelecting a temporary startup device Selecting or changing the startup device sequenceThinkCentre Edge User Guide Updating flashing the Bios from a disc Using system programsUpdating system programs Updating flashing the Bios from your operating system Click Downloads and driversPreventing problems Using System UpdateKeeping your computer current Getting the latest device drivers for your computerCleaning your computer BasicsComputer KeyboardOptical mouse Display screenGood maintenance practices Cleaning a liquid crystal display LCD surfaceCleaning a glass-screen surface Moving your computerPreventing problems ThinkCentre Edge User Guide Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure Audio problems TroubleshootingNo audio in Windows Sound comes from one external speaker only No audio in DOS applications or gamesCD problems CD or DVD does not workDVD problems Black screen instead of DVD videoDVD movie will not play No audio or intermittent audio while playing DVD movieIntermittent problems Keyboard, mouse, or pointing device problemsInvalid disc or no disc found message All or some keys on the keyboard do not workMouse or pointing device does not work Pointer on the screen does not move smoothly with the mouseFingerprint reader does not work Click Hardware and Sound Click Devices and PrintersWireless keyboard does not work Monitor problemsWrong characters appear on the screen Image appears to be flickering Image is discoloredNetworking problems Ethernet problemsYour computer cannot connect to the network Click Start Control Panel Click Hardware and SoundWake on LAN feature is not working Wireless LAN problemAdapter stops working for no apparent reason Option problems Wireless WAN problemBluetooth problem An option that was just installed does not workPerformance and lockup problems An option that previously worked does not work nowInsufficient free hard disk drive space Click Start ComputerExcessive number of fragmented files Printer problems Serial port problemsSoftware problems Click OptimizeUSB problems Software does not work as expectedLenovo Solution Center Getting information, help, and service Help and service Using the documentation and diagnostic programsCalling for service Lenovo Support Web siteUsing other services Purchasing additional servicesThinkCentre Edge User Guide Appendix A. Notices Trademarks Appendix B. Regulatory information Export classification noticeElectronic emissions notices Federal Communications Commission Declaration of ConformityThinkCentre Edge User Guide Additional regulatory information ThinkCentre Edge User Guide Important Weee information Appendix C. Weee and recycling informationRecycling information Battery recycling information for Taiwan Recycling information for BrazilBattery recycling information for the European Union ThinkCentre Edge User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS Appendix E. Energy Star model information Windows 7 or Windows 8 operating systemThinkCentre Edge User Guide İmalatçı ya da ithalatçı firmaya ilişkin bilgiler Bakım, onarım ve kullanımda uyulması gereken kurallarTaşıma ve nakliye sırasında dikkat edilecek hususlar Kullanım hatalarına ilişkin bilgilerBağlantı ve montaja ilişkin bilgiler Garanti Hizmetinin Alınabileceği Merkezler Bdh Bilişim Destek Hiz. San. Ve Tic. A.ŞDestek Bilgisayar Ve İletişim Hiz. Tic. A.Ş Bdh Bilişim Destek Hizmetleri San.Ve TicBilgi Birikim Sistemleri Elktr. ve Bilg Bdh Bilişim Destek Hizmetleri San.Ve Tic.AşYedi Yirmidört Bilişim Hizmetleri Ticaret A.S Adapa Bilgi Sistemleri Tur.San. Ve Tic.A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic. A.ŞBdh Bilişim Destek Hizmetleri Sanayi Ve Ticaret A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic.A.ŞŞanliurfa Index Password Administrator Considerations
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