Lenovo 3399, 3398, 3397, 3414, 3396, 3416, 3426, 3415, 3423, 3418, 3417, 3419 manual Lenovo Solution Center

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•Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

•If the USB device has its own On/Off switch, make sure it is in the On position.

•If the USB device has an Online switch, make sure it is in the Online position.

•If the USB device is a printer, make sure paper is loaded correctly.

•Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device.

•Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see “Lenovo Solution Center” on page 74 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 75.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

•The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

•If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program, see “Lenovo programs” on page 4.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

74ThinkCentre Edge User Guide

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Contents ThinkCentre Edge User Guide Third Edition September Copyright Lenovo Contents Appendix A. Notices Iii Iv ThinkCentre Edge User Guide Static electricity prevention Important safety informationService and upgrades Power cords and power adapters Extension cords and related devicesHeat and product ventilation Plugs and outletsExternal devices Modem safety information Operating environmentLaser compliance statement Power supply statementCleaning and maintenance ThinkCentre Edge User Guide Features Product overviewPower supply System management featuresInput/Output I/O features ConnectivityPreinstalled operating system Security featuresPreinstalled software programs Lenovo programs SpecificationsAccessing Lenovo programs on the Windows 7 operating system Accessing Lenovo programs from Control Panel Program Icon nameCommunications Utility Accessing Lenovo programs on the Windows 8 operating systemAn introduction to Lenovo programs Fingerprint SoftwarePassword Manager Lenovo SettingsLenovo Solution Center Power ManagerView Management Utility System UpdateLocations Connector Description Locating connectors on the rear of your computer Hdmi connectorAdjusting the computer stand Machine type and model labelFollowing is a sample of the machine type and model label Accessing Control Panel on the Windows 8 operating system Using your computerFrequently asked questions Where can I find help about the Windows operating system?Using the blue ThinkVantage button Using the keyboardUsing Windows shortcut keys Using a fingerprint readerSetting the volume from the desktop Using the wheel mouseAdjusting audio Adding the volume icon to the taskbarSound section, click Adjust system volume Setting the volume from Control PanelUsing CDs and DVDs Handling and storing CD and DVD mediaRecording a CD or DVD Using the single-touch and multi-touch featurePlaying a CD or DVD Using the single-touch feature Using the multi-touch featureArranging your workspace Accessibility and comfortYou and your computer ComfortElectrical outlets and cable lengths Glare and lightingAir circulation Moving your computer to another country or region Voltage-selection switchRegister your computer with Lenovo Replacement power cords Security features SecurityAttaching an integrated cable lock Using passwordsBios passwords Protecting data against viruses Windows passwordsUsing and understanding firewalls ThinkCentre Edge User Guide Installing external options Installing or replacing hardwareInstalling or replacing hardware Removing and reinstalling the system stand hinge coverRemoving the system stand hinge cover Removing and reinstalling the system stand Removing the system stand Removing and reinstalling the foot stands Removing the rubber piece from each foot standReinstall the rubber piece on each foot stand Replacing the wireless keyboard Replacing the USB keyboard or mouseReplacing the wireless mouse Installing the keyboard batteriesInstalling or replacing hardware Obtaining device drivers Creating and using recovery media Recovery informationRecovery information for the Windows 7 operating system Using recovery media Performing backup and recovery operationsCreating recovery media Performing a backup operationClick the Restore your system from a backup icon Using the Rescue and Recovery workspacePerforming a recovery operation Creating a rescue medium Creating and using a rescue mediumUsing a rescue medium Reinstalling preinstalled device drivers Reinstalling preinstalled applications and device driversReinstalling preinstalled applications Solving recovery problems Reinstalling software programsReinstalling device drivers Recovery information for the Windows 8 operating system Refreshing your computerThinkCentre Edge User Guide Viewing and changing settings Using the Setup Utility programStarting the Setup Utility program Password considerationsSetting, changing, and deleting a password Power-On PasswordAdministrator Password Enabling or disabling a deviceSelecting a temporary startup device Exiting the Setup Utility programSelecting a startup device Selecting or changing the startup device sequenceThinkCentre Edge User Guide Updating system programs Using system programsUpdating flashing the Bios from a disc Updating flashing the Bios from your operating system Click Downloads and driversKeeping your computer current Preventing problemsUsing System Update Getting the latest device drivers for your computerCleaning your computer BasicsOptical mouse ComputerKeyboard Display screenCleaning a glass-screen surface Good maintenance practicesCleaning a liquid crystal display LCD surface Moving your computerPreventing problems ThinkCentre Edge User Guide Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure No audio in Windows TroubleshootingAudio problems Sound comes from one external speaker only No audio in DOS applications or gamesCD problems CD or DVD does not workDVD movie will not play DVD problemsBlack screen instead of DVD video No audio or intermittent audio while playing DVD movieInvalid disc or no disc found message Intermittent problemsKeyboard, mouse, or pointing device problems All or some keys on the keyboard do not workFingerprint reader does not work Mouse or pointing device does not workPointer on the screen does not move smoothly with the mouse Click Hardware and Sound Click Devices and PrintersWrong characters appear on the screen Monitor problemsWireless keyboard does not work Image appears to be flickering Image is discoloredYour computer cannot connect to the network Networking problemsEthernet problems Click Start Control Panel Click Hardware and SoundAdapter stops working for no apparent reason Wireless LAN problemWake on LAN feature is not working Bluetooth problem Option problemsWireless WAN problem An option that was just installed does not workInsufficient free hard disk drive space Performance and lockup problemsAn option that previously worked does not work now Click Start ComputerExcessive number of fragmented files Software problems Printer problemsSerial port problems Click OptimizeUSB problems Software does not work as expectedLenovo Solution Center Getting information, help, and service Calling for service Help and serviceUsing the documentation and diagnostic programs Lenovo Support Web siteUsing other services Purchasing additional servicesThinkCentre Edge User Guide Appendix A. Notices Trademarks Electronic emissions notices Appendix B. Regulatory informationExport classification notice Federal Communications Commission Declaration of ConformityThinkCentre Edge User Guide Additional regulatory information ThinkCentre Edge User Guide Recycling information Appendix C. Weee and recycling informationImportant Weee information Battery recycling information for Taiwan Recycling information for BrazilBattery recycling information for the European Union ThinkCentre Edge User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS Appendix E. Energy Star model information Windows 7 or Windows 8 operating systemThinkCentre Edge User Guide Taşıma ve nakliye sırasında dikkat edilecek hususlar İmalatçı ya da ithalatçı firmaya ilişkin bilgilerBakım, onarım ve kullanımda uyulması gereken kurallar Kullanım hatalarına ilişkin bilgilerBağlantı ve montaja ilişkin bilgiler Destek Bilgisayar Ve İletişim Hiz. Tic. A.Ş Garanti Hizmetinin Alınabileceği MerkezlerBdh Bilişim Destek Hiz. San. Ve Tic. A.Ş Bdh Bilişim Destek Hizmetleri San.Ve TicYedi Yirmidört Bilişim Hizmetleri Ticaret A.S Bdh Bilişim Destek Hizmetleri San.Ve Tic.AşBilgi Birikim Sistemleri Elktr. ve Bilg Bdh Bilişim Destek Hizmetleri Sanayi Ve Ticaret A.Ş Adapa Bilgi Sistemleri Tur.San. Ve Tic.A.ŞBdh Bilişim Destek Hizmetleri San.Ve Tic. A.Ş Bdh Bilişim Destek Hizmetleri San.Ve Tic.A.ŞŞanliurfa Index Password Administrator Considerations