Kodak I3200, I3400 manual Click StartSettingsControl PanelAdministrative

Page 39

Problem

Possible Solution

0 is displayed in the operator control

Try the following:

panel after the scanner is powered on

• Check to be sure the USB cable is in good working condition and is

indicating the scanner is not

securely plugged into the PC and USB port.

communicating with the PC

• Be sure your are using a USB 2.0 (or higher) connection. USB 1.1 will

 

not work.

 

• Be sure the software is loaded.

 

• Verify that the PC is recognizing the scanner.

 

1.

Click Start>Settings>Control Panel>Administrative

 

 

Tools>Computer Management to display the Computer

 

 

Management window.

 

2.

Select Device Manager and select your PC.

 

The Kodak i3200 (or i3400) Scanner should be displayed under

 

Imaging Devices.

 

3. Click Action>Scan for hardware changes.

 

 

“False” paper jams or multifeeds

• Make sure that the transport area is clean.

are occurring

 

 

 

14 inches / 35.6 cm or longer

Make sure the input and output tray extenders are pulled out to provide

documents are not feeding or are

support for long documents. Also see problem U9 (document jam) on

jamming

page 6-1.

Scanner is running slow

• Your PC may not meet the minimum requirements for the scanner.

 

• Some image processing functions will reduce scanner speed.

 

• Resolution (dpi) setting may be set too high.

 

• Your virus software may be scanning all TIFF or JPEG files.

 

• Ensure you are scanning to a local drive.

Documents are skewed during

Make sure that:

scanning

• the input tray side guides are adjusted to fit the documents being fed.

 

• documents are being fed perpendicular to the feed module.

 

• all staples and paper clips have been removed from the documents.

 

• the feed module, separation roller, and drive rollers are clean.

 

• the scanner cover is firmly closed.

6-2

A-61771 September 2012

Image 39
Contents Page User Precautions SafetyEnvironmental information European Union Acoustic emissionEMC statements Page Overview ContentsAccessories What’s in the box Front view Scanner componentsPage Optional Printer Accessory Printer access view Inside view Rear view Contents Setup Installation/First ScanConnect scanner Scanning Getting your scanner readyScanner ready Getting your documents ready to scan Power saver mode and turning the scanner off Contents Adjusting the input tray Scanner AdjustmentsUsing the rear document exit Selecting your scanning application Document Printing Print orientation Characteristic Description Maximum lines Maximum charactersPrint locations horizontal Print locations verticalLoad position Printing position Installing/replacing the ink cartridgePage Changing print positions Problem solving Maintenance Kodak Digital Science Roller Cleaning Pads Cleaning tools and materials Opening the scanner coverPage Cleaning the rollers Cleaning the separation roller tires Cleaning the feed module tires Cleaning the imagingGuides Cleaning sheet Final cleaning stepsRunning a transport Replacing the feed module or feed module tires Replacement proceduresIMPORTANTDo not overstretch the tire it may tear Replacing the separation roller or separation roller tires Replacing the front transport roller Page Accessories CAT No AccessoriesSupplies/Consumables CAT No Troubleshooting Problem Possible SolutionTo remove a document jam ToolsComputer Management to display the Computer Click StartSettingsControl PanelAdministrativeProblem Possible Solution Steady red then flashing green scanner is powering up Segment LED indicator Explanation DisplayCodes Appendix a Specifications Installation Warning and Disclaimer Appendix B Warranty US and Canada onlyLimited Warranty for Kodak Scanners Warranty exclusionsPackaging and shipping guidelines How to obtain Limited Warranty serviceReturn procedure Warranty Service descriptionsOn-site service Depot serviceImportant restrictions Contacting Kodak